Incorrect order

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PhotoBox - www.photobox.co.uk
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LeeC25's review of PhotoBox - www.photobox.co.uk

“Incorrect order”

★☆☆☆☆

written by LeeC25 on 01/05/2023

I would leave 0 stars if possible
I would leave 0 stars if possible. We ordered 12 x a1 size canvas prints for our new office. We ordered them all with the no wrap option (white sides) They all turned up with 95% covered edges (the white part not even in a straight line on some of them) We contacted customer services who firstly stated we ordered them with wrap. I sent them a screen shot of our order where they confirmed we had actually ordered no wrap. After numerous emails they said they would offer us a refund. However they have now refused and we will be forced to do a credit charge back. This is absolutely disgusting - I would not recommend this company to anyone. There satisfaction guarantee is a joke. They are the most unhelpful company we have ever had the misfortune of dealing with. If you are thinking of ordering from them be warned.
We were dealing with an agent who is misleading.

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