'UK's Worst' - Ofcom

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Guest's review of Virgin Media

★☆☆☆☆

“'UK's Worst' - Ofcom”

Written on: 14/12/2019

According to Ofcom "Virgin Media generated the joint highest level of complaints" this was also reported in 'Which' magazine.
The company doesn't even have 'customer service' email address for complaints. Consequently the Daily Telegraph has recommended emailing the CEO Mr Lutz Schüler. This I did and ten days later still no complaint resolution and I am without phone coverage.
It says something about the ethos of the company that not even the CEO cares if complaints are resolved.
You can google all the Ofcom, Which magazine, and Daily Telegraph references in this review and if you're still foolhardy enough to give this company your money, then you can hardly complain when it turns out to be a terrible wasteful investment.

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