Primus Telecommunications Review

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★☆☆☆☆
1.4 / 5
8% of users recommend this
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  • Reception

  • Customer Service

  • Reliability

  • Extra Features

  • Value For Money

ana2019's review of Primus Telecommunications

★☆☆☆☆

“I received a deal on my Costco Executive membership...”

Written on: 06/11/2019 by ana2019 (1 review written)

I received a deal on my Costco Executive membership for a primus internet plan. The website was not helpful to navigate me through to check out the membership offer. After discussing the membership plan with the customer care representative, I realized that the discount is a trap - it covers the connection fees, and there is hidden cost of modem rental, which doesn't actually give me any discount. So I politely refused to go with the plan. The same night I get the plan purchase request by email. When I call the customer care again next morning, I have to spend 15 minutes to get the plan canceled, which I never bought in the first place, and on top of that, I am asked to spend time to return the modem by mail that I was going to receive. Don't even call customer care. They are just a bunch aiming to earning their commission!

  • Reception

  • Customer Service

  • Reliability

  • Extra Features

  • Value For Money

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