Disconnecting Customer Queries ....

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Bender265's review of BT


“Disconnecting Customer Queries ....”

Written on: 17/07/2019 by Bender265 (1 review written)

Disconnecting their chatline mid query, and then without permission ringing back on landline and just putting the phone down without even saying a word is no way for BT Customer Services to deal with their customer queries when the operators are unable to grasp the nature of the queries in the first place. BT need to do some staff training - as the above is completely unacceptable, and upsetting for customers

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