Didn't work, crappy customer service

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OneSimCard - www.onesimcard.com
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Guest's review of OneSimCard - www.onesimcard.com

“Didn't work, crappy customer service”


written by on 04/09/2015

I purchased the card for my wife to use in Taiwan. I spent hours setting it up on her phone, studying international dialing formats. The card didn't work. I contacted customer service and they said things along the lines of "we show you are connected to a network - maybe try this dialing technique, or this...etc." Never worked. Wasted $75. They wouldn't refund a dime. When I called the customer service rep to try to reach a compromise, he said that since the card was used (about $2 of the $50)...my wife was able to make an international call to the U.S. from Taiwan, but unable to make or receive local calls in Taiwan)...no refund would be provided. I told him politely that I was dissatisfied with his unwillingness to negotiate. He (Yuri) hung up on me and then refused to answer my calls.

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