NO SOAP IN CARWASH

Psd codax brush wash programme 2 £5. 99 no: 264927 ticket bought 11/6/21 but went to use today / this afternoon at the guisborough jet petrol station cleveland uk car wash - it only rinsed my car / basically what it said for the gold car wash foam wash, wheel scrub, rinse, polish, jet dry you did not get. 3 indian staff very very rude and would not give me my cash back they call for manager very very rude he said it is clean / i said but i am not getting what i have paid for / they say im not getting my money back. i had to email - i said i wasn't doing that - because no one responds. i asked for a head office phone number they refused. i said no soap suds - i am not getting what i have paid for. very very rude and agressive and argumentative to a woman / i had to call for my husband to come and sort them out to get a refund. Then they gave me a fake £5 note - i gave it back and asked for pound coins. the car wash last week had no soap cleaning product nothing just water - so they have had a full week to fill the car wash up on another note on several occasions they have short changed me! when brought it to their attention / oh it's only a penny - 100 pennies = £1 a £1 a day = £365 a year they have short changed you by - it begs the question - how many people they have short changed by more than a 1p? They are not worth 1 star appauling service.