Going from bad to worse

The BP service station on A36 Landlord is going from bad to worse. The manager is rude and they have recently employed a new member of staff who panics if there is more than one customer in the shop or on the forecourt at anyone time. I have been using this garage for many years and been very happy with the service, however since the site manager and staff changed so did the customer service. Two of the pump on the far side keep stopping after a litre has been dispensed so you then have to put the nose back and then try again. The costa coffee machine is never working properly and the drink that are dispensed taste awful. One one occasion the bottom compartment was open and I couldn't help but notice that it was really dirty with mould growing on the milk container. When you complain about it to the staff your are told to go somewhere else if you don't like it and are still asked to pay for it. I recently visited this garage to by a sandwich and noticed a rat was also in the shop looking for some lunch. Needless to say I didn't buy anything and will not be going back there again.