Vetsure Pet Insurance Reviews - www.vetsure.com

2nd Floor Titan Court, 3 Bishop Square, Hatfield, AL10 9NA
★★★★★
4.8 / 5
98% of users recommend this
  • Customer service

  • Value For Money

Description (provided by business)

Vetsure was founded by vets who had become increasingly unhappy with existing pet insurers - now a rapidly growing network of vets across the UK promote us. Vetsure policies offer lifelong cover of up to £5000 per condition each and every year that the policy is active - policies cover an unlimited number of unrelated conditions every year so are not the same as other policies with a fixed or time-dependent vet fee limit. By working closely with partnered vets, we aim to offer genuine value for money and the reassurance that pet owners need - especially at those stressful times of accident and illness. There’s still a long way to go in this very competitive and confusing marketplace and we greatly value your feedback to help us continually improve.
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Latest Reviews

★★★★★

“Excellent Value”

Written on: 01/10/2020 by ayMedeiros163 (1 review written)

Easy to understand and an excellent lifetime excess, not annual like many other brands. When the agreed excess has been to reached it is handy for the vet to be able to carry out the appropriate investigation, administer medication and invoice the insurer direct. My local vet handles the claims process for me, which gives increased confidence to everyone involved. I wouldn't change… Read Full Review

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★★★★★

“Good service would recommend ”

Written on: 01/10/2020 by fxKinney101 (1 review written)

We had a complicated case which dragged on for a couple of months and involved the Emergency Vet service as well as our usual vet - Vetsure paid all of our claims quickly and without quibbling anything (we did get the vets to submit the claims so I think this helped - our own vet did this for free but the Emergency Vet charged a fee). We are definitely impressed with the excellent level of care and service Vetsure have provided… Read Full Review

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★★★★★

“Thank You.”

Written on: 01/10/2020 by Lolandmal (1 review written)

We would like to say a Great Big Thank You for your prompt action when our claim is submitted by the wonderful staff at our Vets. We have never had any problems with our claims. This is very reassuring to us, as pensioners, to get the treatment required for our most loved friend Floyd, and know that you are always willing to help. Many Thanks Again… Read Full Review

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★★★★☆

“Cat Bite”

Written on: 22/08/2020 by pettervid (1 review written)

My cat was bitten by another cat, unbeknown to me. Consequently, the bite became infected, an abscess developed and a visit to the vet was required. The whole procedure was dealt with through my vet's and Vetsure, which was great as it took the worry and stress away from me. The claim was handled very efficiently except for a few extra unnecessary e-mails which was due I believe to a technical problem. I was ultimately satisfied with the service provided by Vetsure and would recommend them for… Read Full Review

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★★★★★

“Great service”

Written on: 21/08/2020 by Carr155 (1 review written)

I have never had issues when submitting a claim unlike some previous companies I have used with previous pets. I recommend VetSure to everyone!… Read Full Review

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★★★★★

“A speedy settlement of a judgement call”

Written on: 21/08/2020 by fiveupfront (1 review written)

My dog limped badly after an injury and a degree of investigation and treatment was required. My vet was happy this was as a result of the injury but some insurers might have tried to debate this. VetSure established the facts then settled speedily, direct with my vet. All in all, excellent service for an accident policy. Considering the value I have had from this company, I would happily recommend them to others. Form was only two pages and no unreasonable information was required… Read Full Review

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★★★★★

“No hassle Insurance ”

Written on: 26/05/2020 by GloriaNorth442 (1 review written)

Vetsure work with some vet practices and I was lucky enough to be registered with one of them. I paid the excess then Vetsure and my vets dealt with the rest. In the past I have had to pay the full amount then claim it back, sometimes waiting up to a month. In these uncertain times Vetsure take that worry away. I still received correspondence so knew the total claim but had no further involvement- would highly recommend… Read Full Review

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★★★★★

“Fast repayment, easy to claim”

Written on: 13/05/2020 by LyricHollis29 (1 review written)

As a vet I deal with many insurance companies and my dogs are insured with a couple. Vet sure though stands out, great support, easy claim system, fast payments and all explained and outlined succinctly… Read Full Review

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★★★★★

“There when you need them”

Written on: 13/05/2020 by pjosborne68 (1 review written)

Our dog has been with Vetsure since he was a puppy, but you never really know how good your pet insurance is until you actually need it. Thankfully, on the two occasions our pooch has needed them, Vetsure have been there. Their staff are always approachable and friendly and seem to genuinely care about the welfare of your pet. Settlement is quick and pain-free and you’re kept informed throughout the process. I’d have absolutely no hesitation in recommending the Vetsure team… Read Full Review

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★★★★★

“You are fantastic”

Written on: 13/05/2020 by Peterandsylviafrancis (1 review written)

Good service who ever you speak to. Deals with claims efficiently and quickly. You won't get better elsewhere… Read Full Review

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★★★★★

“Quick, efficient, and hassle-free”

Written on: 13/05/2020 by SueB247 (1 review written)

I am so impressed with Vetsure. My dog needed an operation and the money was paid direct to the vet. I didn’t have any outlay at all. It was quick, efficient and hassle-free. It was a great relief not to have to worry about money as well as my dog’s health. Fortunately he has made a full recovery. Thank you, Vetsure… Read Full Review

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★★★★★

“Prompt service”

Written on: 13/05/2020 by PBuckle (1 review written)

When I recently made a claim for my dog's treatment the claim was settled and paid very fairly and promptly. I was kept informed on the progress of my claim, by email, which was very reassuring. It is always worrying when you have vets' bills to pay, so feeling confident in your insurer is good… Read Full Review

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★★★★★

“Speedy efficient service ”

Written on: 09/03/2020 by Sarah05446 (1 review written)

Happy with the service provided in terms of the current claims whilst my dog has been unwell , when your focus is your pet you don’t want to worry about vet bills , everything has been dealt with seamlessly. I was concerned earlier in the year as I hadn’t been receiving emails and your colleague quickly updated my contact details to which no now receive all my correspondence. I was recommended by a friend to use you and I wouldn’t hesitate to recommend to any of mine . Thanks… Read Full Review

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★★★★★

“No fuss user friendly”

Written on: 07/03/2020 by Baileew245 (1 review written)

Friendly staff no fuss payout highly recommend.have passed on details to friends and family… Read Full Review

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★★★★★

“Super Service”

Written on: 04/03/2020 by raybeauclerk (1 review written)

Vetsure have been an excellent and absolutly hands free experience with regard to our dog when he got a limp. After Being sedated and haveing Xrays he was given pain killers. We filled the claim form at the Vet`s and the rest was dealt with by Vetsure. We the had an email from Vetsure to say that the claim had been paid direct to our Vets very shortly after the claim was made. I would recommend Vetsure as an easy to deal with careing and efficient company… Read Full Review

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★★★★★

“Excellant”

Written on: 04/03/2020

Excellant informative customer service always kept up to date with your claim they have recieved and payment within a few days. I would highly recommend Vetsure for pet insurance… Read Full Review

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★★★★☆

“Great service ”

Written on: 03/03/2020 by Stormrathbone (1 review written)

Had 3 claims in recent months and all settled hassle free… Read Full Review

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★★★★★

“The Ever Insurance Provider for Pets”

Written on: 03/03/2020 by nancymcintosh (1 review written)

Vetsure are just the best, there is never any problems when submitting a claim, the staff are helpful and caring and always answer questions. The payments are sorted out quickly and paid directly to our vets,which is a load off our minds, and we can get on with nursing Zeus after his operation.It is great that all we have to do is full in the claim form at the vets and between you both very thing is done and dusted. Thank you so much for all your hard work… Read Full Review

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★★★★★

“Milo sage”

Written on: 03/03/2020 by fmDawson57 (1 review written)

What a fantastic service. Speedy payment and simple process. Milo is well now… Read Full Review

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★★★★★

“My puppy damaged one of his claw, I took him to the...”

Written on: 03/03/2020

My puppy damaged one of his claw, I took him to the vet and had it assessed. With no issues or queries the claim was submitted and payed out. Hassle free easy to deal with, really happy with the vets working together to ensure the claim went through without a hitch… Read Full Review

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