Vetsure Pet Insurance Reviews - www.vetsure.com

★★★★★
4.8 / 5
98% of users recommend this
  • Customer service

  • Value For Money

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Vetsure Pet Insurance - www.vetsure.com

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Latest Reviews

★★★★★

“Excellent customer service”

Written on: 07/04/2021 by Bondgm343 (1 review written)

Excellent customer service over the phone. Clearly explained all the options and did not rush or pressure me into a decision. Very impressed… Read Full Review

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★★★★☆

“It's insurance ! Relatively easy to sort out and nice...”

Written on: 07/04/2021 by Adlouter (1 review written)

It's insurance ! Relatively easy to sort out and nice to know it is there if required. Middle ground price wise… Read Full Review

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★★★★★

“Very efficient, friendly and helpful”

Written on: 06/04/2021 by Teagan220 (1 review written)

Very efficient, friendly and helpful… Read Full Review

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★★★★☆

“No annoying paperwork ”

Written on: 06/04/2021 by purplevix (1 review written)

A really simple easy to use system. You print out a copy of the form and give it to your Vet’s admin team - the rest is done for you! Regular emails from Vetsure keep you updated while your claim is being processed and then settled. Unfortunately had to make two claims this year so not sure how that’s going to affect our premiums… Read Full Review

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★★★★★

“Excellent service ”

Written on: 06/04/2021 by Carvergz1957 (1 review written)

These people are efficient and organised. It has been so simple to make a claim via my vets and the whole procedure has been very user friendly. The vets completed the forms for me and allI had to do was check and sign. Brilliant… Read Full Review

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★★★★★

“The right choice ”

Written on: 06/04/2021 by Squids_dad (1 review written)

When you take out pet insurance there are many companies trying to get your business and you don’t know what you have bought until you need to use it! The whole process with Vetsure is easy and you pay one excess for each claim even if the ongoing treatment like my dogs runs into the second year. So a great product administered by nice people and I definitely made the right choice, I highly recommend this company and there insurance products… Read Full Review

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★★★★★

“No problems”

Written on: 06/04/2021 by ChanaStiles398 (1 review written)

Staff have responded well to any query and the service they have provided was excellent and prompt. Only difficulties we had were with our own vet practice not with Versure. No hesitation in recommending Vetsure to other pet holders… Read Full Review

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★★★★★

“Best pet insurer I've dealt with”

Written on: 06/04/2021 by 59Ryan (1 review written)

Vetsure have been really good dealing with numerous claims after I adopted a rescue cat who unfortunately has developed various health issues. Despite the amount of claims, the policy renewal cost has remained reasonable. The claims process is straightforward and I'm very happy I chose them as my insurer… Read Full Review

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★★★★★

“Great service ”

Written on: 06/04/2021 by Hendyinblyth (1 review written)

Had nothing but great service from Vetsure in the 2 years we have been with them. Highly recommend them to friends and family… Read Full Review

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★★★★★

“Excellent Service”

Written on: 06/04/2021 by Allen237 (1 review written)

Very pleased with the service provided and with the fact they work closely with our Vet Practice… Read Full Review

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★★★★★

“Professional and Empathetic ”

Written on: 06/04/2021 by MacGregor131 (1 review written)

Sadly we had to have our beloved pet put to sleep after a car accident left her with terrible injuries. It's at that moment that you truly find out whether your insurance policy covers the cost of the bill that you face. Vetsure covered the cost of the Vet's bill, but also went out of their way to express their sadness at the loss of our pet. It was all handled very professionally, and Vetsure kept us up-to-date with the stages that our claim had reached, until it finally paid out. It took some… Read Full Review

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★★★★★

“5 star service for my pet”

Written on: 04/03/2021 by Larar181 (1 review written)

After doing some research I decided to choose Vetsure.The guys on the phone answered all the questions & ticked all the boxes I required for me to have peace of mind my pet was fully covered if they became ill.I have had such a positive & reassuring experience with all aspects of Vetsure.Claiming is so easy though my vet & the team on the phone could not be more helpful! I have compete satisfaction with the company & would highly recommend them to anyone looking for pet insurance… Read Full Review

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★★★★★

“Hassle free and efficient ”

Written on: 03/03/2021 by Paisleybear (1 review written)

I am an assured breeder for Newfoundland dogs. I have five of them and over the years I have needed the assurance that my insurance company understands my dogs needs. Vet sure have always paid on time and straight to my vet. It is also important to me that my dogs have life long cover for their ailments. The e sure system of claiming has been useful throughout the pandemic which means my vet gets paid on time and less hassle for me. They have consistently provided an excellent service with good… Read Full Review

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★★★★★

“Excellent service as always ”

Written on: 03/03/2021 by KaidenLowe (1 review written)

I cannot thank you enough for Dexter our dog. Your always available to assist and your speed and services is excellent . I would definitely recommend you to family and friends and would show them the evidence of how good an insurance company you are. There is nothing that I don’t like about you as you have always responded very quickly… Read Full Review

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★★★★★

“Very pleased”

Written on: 02/02/2021 by Iggyboy (1 review written)

Very pleased with prompt payments and ease of settlement… Read Full Review

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★★★★★

“Quick service re. to payments and always a friendly...”

Written on: 02/02/2021 by JanessaJarvis (1 review written)

Quick service re. to payments and always a friendly and helpful customer advisor on the phone. They seem to genuinely care… Read Full Review

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★★★★★

“The BEST pet insurers ever!”

Written on: 02/02/2021 by Failla (1 review written)

I have had other pet insurers over the years, but I have to share this with anyone looking for pet insurance. Vetsure are absolutely fantastic in every way. Every person I have ever spoken to about my insurance claims, have been kind, understanding, going far above and beyond on a few occasions where I have been let down by emergency pet hospitals demanding direct payments from me rather than my insurer. They are all clearly pet owners or animal lovers themselves which makes them so human and… Read Full Review

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★★★★★

“Staff member was brilliant!”

Written on: 08/01/2021 by Warko (1 review written)

I couldn't be happier with the service and product. The person i dealt with was so professional and I actually enjoyed the process which is unusual for me as I hate going through all these things. I highly recommend vetsure and I hope for all future clients you get to deal with the person I did… Read Full Review

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★★★★★

“Brilliant!”

Written on: 02/12/2020 by OliviaNoble (1 review written)

Vetsure were extremely helpful when my dog Milli recently had to be referred for an emergency CT scan and furthermore surgery to remove a thyroid mass. I called the team to request pre authorisation documents be sent to my vets but they efficiently explained this was not possible for an emergency surgery due to the admin turnaround, I appreciated this being explained so well. When it came to the claim itself the process was smooth, stress free and easy which is exactly what we needed after a… Read Full Review

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★★★★★

“Excellent Value”

Written on: 01/10/2020 by ayMedeiros163 (1 review written)

Easy to understand and an excellent lifetime excess, not annual like many other brands. When the agreed excess has been to reached it is handy for the vet to be able to carry out the appropriate investigation, administer medication and invoice the insurer direct. My local vet handles the claims process for me, which gives increased confidence to everyone involved. I wouldn't change… Read Full Review

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