Vetsure Pet Insurance Reviews - www.vetsure.com

2nd Floor Titan Court, 3 Bishop Square, Hatfield, AL10 9NA
★★★★★
4.8 / 5
98% of users recommend this
  • Customer service

  • Value For Money

Description (provided by business)

Vetsure was founded by vets who had become increasingly unhappy with existing pet insurers - now a rapidly growing network of vets across the UK promote us. Vetsure policies offer lifelong cover of up to £5000 per condition each and every year that the policy is active - policies cover an unlimited number of unrelated conditions every year so are not the same as other policies with a fixed or time-dependent vet fee limit. By working closely with partnered vets, we aim to offer genuine value for money and the reassurance that pet owners need - especially at those stressful times of accident and illness. There’s still a long way to go in this very competitive and confusing marketplace and we greatly value your feedback to help us continually improve.
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Latest Reviews

★★★★★

“⭐Best insurance company by far⭐”

Written on: 03/09/2018 by SVGardiner (1 review written)

I have been with vetsure for 2 years and they are by far the best insurance provider around. I have had to claim for both my dogs, one having an on going condition which needs constant medication for the rest of her life. It broke out hearts when she was diagnosed with epilepsy but vetsure took all the stress away from the worry of payments. A simply form to fill in and they do the rest, paying my vet direct. Their customer care team are fantastic and nothing is to much trouble for them. We… Read Full Review

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★★★★★

“Easy to claim and hassle free”

Written on: 14/08/2018 by BKirkham (1 review written)

The vets had someone who deals with claims so I gave them my vet sure details and all was handled for me. Claim was handled quickly and money sent straight to my account… Read Full Review

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★★★★★

“Old ladies problem ”

Written on: 03/08/2018

Very happy with prompt payment for all the elements of my dogs care. The problem went on for some time and required various investigations.At no time did the cost add to the worry which was a blessing… Read Full Review

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★★★★★

“Murphy's claim”

Written on: 02/08/2018 by BULWELLLAD (1 review written)

We were very please at the prompt action that was taken at the vets to diagnose Murphy's problem. Insurance claim was very quick efficient and we were very pleased with the outcome… Read Full Review

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★★★★★

“When I got Drago I was advised by my vet to insure...”

Written on: 02/08/2018 by Salandkev (1 review written)

When I got Drago I was advised by my vet to insure him,I have another dog who isn't insured and has cost loads as he had cancer twice,so I followed my vets advice and I am so glad I did Drago was diagnosed with hip dysplasia and it wasn't for gesture I don't know what I would have done the team are so very helpful and my claims were settled very quickly.Thanks to them I could get Drago the treatment he needed… Read Full Review

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★★★★★

“Review on recent claim ”

Written on: 01/08/2018 by Morgan236 (1 review written)

Team were efficient and friendly dealt with claim quickly directly with the veterinary practice. I already pay a very high premium so the extra 15% is harsh he is 11yrs old and second claim in his lifetime… Read Full Review

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★★★★★

“Quality service”

Written on: 01/08/2018 by Woodruffov485 (1 review written)

Prompt response to claim. Great communiication from the helpline if there is a query. Overall a fabulous service… Read Full Review

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★★★★★

“First claim”

Written on: 01/08/2018

It is the first time we have had to make a claim and everything went very smoothly and sorted within a week. I would recommend vetsure to anyone who gets a puppy… Read Full Review

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★★★★★

“Neko loves you!”

Written on: 26/07/2018 by Binxtress (1 review written)

You have been absolutely fantastic!! We had only had our policy with you for just over 5 weeks when one of our kittens had a seizure.. unfortunately little Maxamillion couldn't be saved and we had to say goodbye to him.. when Neko started to display similar symptoms to his brother Maxamillion a few days after we lost him,we didn't know what the outcome would be for Neko and we couldn't have afforded all the treatment and vet stays that Neko needed.. Vetsure you were absolutely amazing with… Read Full Review

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★★★★★

“Fantastic insurer”

Written on: 27/06/2018 by 413Hodges (1 review written)

Had pet insurance for all my animals with various companies. Vetsure were brilliant in dealing with the claim with no query or drama. An upsetting time was made easier by the ease of the claim process. Can not recommend this company enough… Read Full Review

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★★★★★

“Pedigree Service for Pedigree ”

Written on: 23/05/2018 by Sweeney407 (1 review written)

My son wanted a pedigree forest cat which we got she gets into lots of trouble including an abcess that need surgery. Vetsure passed and paid for everything directly with my vet! She is a happy cat now and so are we!!!… Read Full Review

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★★★★★

“Happily recommend vetsure”

Written on: 09/05/2018 by Maryjanez212 (1 review written)

Very happy with the service I have received when needed. The person I dealt with so far has been lucky health wise but as a puppy we did have a few hiccups I found the service very prompt and would recommend to anybody looking for pet insurance… Read Full Review

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★★★★★

“Mylo is on the mend ”

Written on: 08/04/2018 by McNeilus481 (1 review written)

Mylo has been undergoing treatment for hip dyspllasia. In May last year he had hip replacement surgery at leahurst small animal hospital in Merseyside. After his operation Mylo came home and was looked after by the family. When he regained his strength Mylo was able to start Hydrotherapy which he is still having . Mylo would not be able to have this treatment had it not been for Vetsure . Vetsure have taken care of all the vet fees and we have not had to worry about Mylo’s treatment at all… Read Full Review

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★★★★★

“My insurance”

Written on: 08/04/2018 by Jorden301 (1 review written)

Was good to know when my dog had to go to the vets that he was insured and I did not have to worry about his treatment did not have to wait long before my money was paid out to me… Read Full Review

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★★★★★

“No hassell claim for George....”

Written on: 07/04/2018 by Jayvionf459 (1 review written)

George had a nasty ear infection which needed treatment and lab tests. Vetsure paid in a very timely manner with no hassell thank goodness. Kept informed by email of the progress of the claim and when it had been settled. Thank you for taking that worry away when he was ill… Read Full Review

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★★★★★

“prompt and no fuss settlement”

Written on: 05/04/2018 by iand2112 (1 review written)

excellent & sympathetic support on telephone , settled as per our policy terms no issues at all… Read Full Review

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★★★★★

“Great service with compassion”

Written on: 12/03/2018 by joannepoll (1 review written)

Really good service - I have had a very poorly dog recently, and whilst the administration of some of the specialist centres has not been great, the levels of service provided by Vetsure have been excellent, and they have assisted with chasing things with the Vets also… Read Full Review

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★★★★★

“Peace Of Mind”

Written on: 09/03/2018 by ulfire (1 review written)

Well priced insurance cover giving peace of mind if our cat needs treatment… Read Full Review

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★★★★☆

“Insurance claim - continuation. ”

Written on: 09/03/2018 by fyButcher399 (1 review written)

Seems to work efficiently. Have recommended to other local people using same veterinary practice… Read Full Review

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★★★★★

“Poor Freddie's heart ”

Written on: 08/03/2018 by Fredandmaggiesmum (2 reviews written)

You have not only been very efficient but kind as well , Freddie has been insured with you for six years without any medical problems but he is a cavalier and has developed heart problems it is a great relief to me to know his vet costs are covered and paid to my vet promptly . I know it's not "free " when he visits his vet and that I have paid for years ,that's what insurance is about and I have no worries about high bills now… Read Full Review

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