Vetsure Pet Insurance Reviews - www.vetsure.com

2nd Floor Titan Court, 3 Bishop Square, Hatfield, AL10 9NA
★★★★★
4.8 / 5
97.6% of users recommend this
  • Customer service

  • Value For Money

Description (provided by business)

Vetsure was founded by vets who had become increasingly unhappy with existing pet insurers - now a rapidly growing network of vets across the UK promote us. Vetsure policies offer lifelong cover of up to £5000 per condition each and every year that the policy is active - policies cover an unlimited number of unrelated conditions every year so are not the same as other policies with a fixed or time-dependent vet fee limit. By working closely with partnered vets, we aim to offer genuine value for money and the reassurance that pet owners need - especially at those stressful times of accident and illness. There’s still a long way to go in this very competitive and confusing marketplace and we greatly value your feedback to help us continually improve.
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Latest Reviews

★★★★★

“5* ”

Written on: 09/05/2019 by Fletch1964 (1 review written)

Very professional service gives you confidence and you can speak to real people, who I might add nothing is too much trouble. Keep up the good work many thanks… Read Full Review

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★★★★★

“Very Good Service”

Written on: 16/04/2019 by maureenlock (1 review written)

When my dog was ill, I claimed the vet fees from Vetsure and they were very helpful and paid without delay. I would definitely recommend them… Read Full Review

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★★★★☆

“Protecting Winter at any cost ”

Written on: 27/03/2019 by hqPatterson227 (1 review written)

Winter is precious to myself so having this pet insurance means she is well protected should anything happen to her. I took out the highest insurance for her because she is worth it… Read Full Review

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★★★★★

“Settle bills quickly ”

Written on: 27/03/2019 by PaytonBolton (1 review written)

Brilliant company who settled the bill directly without quibble and checked on Charlie’s progress throughout his pre op and post op… Read Full Review

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★★★★★

“No fuss claim”

Written on: 26/03/2019 by Kipling3 (1 review written)

Sadly some months ago our little kitten Sheba got very ill and eventually had to be put to sleep. Because our vet recommends Vetsure we had already signed up. When we had to claim it was hassle free and Vetsure took care of everything. So when we got a new kitten and later a puppy we had no hesitation in insuring them both through Vetsure The staff are very friendly when you call them and you feel they really care about your pets. I have no negative points at this time … Read Full Review

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★★★★★

“Very good ”

Written on: 26/03/2019 by suzannehart (1 review written)

Fantastic staff and very helpful to helping me chose what was best for me and my puppy. Very happy. I would recommend to my family and friends. Good value for money and covers my pooch for life time cover with is good and runs alone side my vets so excellent and easy to access. … Read Full Review

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★★★★★

“Easy to set up”

Written on: 26/03/2019 by Poppybenson66 (1 review written)

Very competitive in price for policy nice to have piece of mind for our Poppy if the worst were to happen… Read Full Review

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★★★★★

“Trusted”

Written on: 26/03/2019 by Donaldsonne431 (1 review written)

I have had only one occasion to make a claim with this company, and i have to say it was really smooth and easy. From start to finish everything was handled through my vets. I would highly recommend… Read Full Review

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★★★★★

“Remy’s insurance”

Written on: 26/03/2019 by EmmaConde (1 review written)

Easy to set up & great friendly phone operators, phone operator explained every aspect of policy indepth… Read Full Review

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★★★★★

“Insurance for our dog”

Written on: 26/03/2019 by SaigeJorgensen200 (1 review written)

This was always a friendly service, I felt so much more at ease knowing my new fur baby was taken care of. The member of staff understood I couldn’t yet afford the higher package due to being a student and I felt she was supportive and non judgemental. I am soon going to upgrade her insurance as I am now qualified and have a job that’s starts next week. Peace of mind … Read Full Review

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★★★★★

“Good value”

Written on: 26/03/2019 by Melanie1980 (1 review written)

Good value for money and good customer service. Haven’t needed to make a claim with my cat lucky yet but have for my dog and everything ran smooth. Easy to renew… Read Full Review

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★★★★★

“Excellent so far!”

Written on: 26/03/2019 by CathFrankieBear (2 reviews written)

OK, I've only had to make one claim, but that was dealt with promptly and efficiently, great value for money too!… Read Full Review

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★★★★★

“Dogs best friend”

Written on: 08/03/2019 by Larson222 (1 review written)

I was nervous making a claim for my dog's treatment not having done this ever before, but Vetsure were very sympathetic and the claims were dealt with quickly which makes such a difference when you are worrying about getting your pet treatment which you know is going to be expensive. Thankyou so much for making the care of my pet worry-free. … Read Full Review

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★★★★★

“new puppy”

Written on: 03/01/2019 by wilmarsh3 (1 review written)

i bought a new puppy for christmas and decided to insure him through petsure. i had problems doing this online but when i rang the company and spoke to someone she could not have been more helpful. i would not hesitate to recommend this company to anyone… Read Full Review

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★★★★★

“Trouble free claims.”

Written on: 13/12/2018 by Jacquesluke (1 review written)

Best pet insurance we have had for our 4 pets, easy claims if on going complaint vet claims direct from vet sure themselves. Never a problem. I would not hesitate to recommend vetsure to my friends and family… Read Full Review

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★★★★★

“Caring support in our time of need”

Written on: 10/12/2018 by hiatroses (1 review written)

I couldn't be happier or more grateful to Vetsure. My dog hurt himself badly and needed veterinary attention. The team at Vetsure were fantastic and so supportive, I cannot rate them highly enough. Every time I rang, they knew who I was and asked how we were doing, and when it came to settling the claim, again they were fantastic and worked in record time to reimburse the money that I paid to the vets. … Read Full Review

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★★★★★

“Excellent service ”

Written on: 07/12/2018 by AronCarroll (1 review written)

Excellent service. Claim settled within 24hrs. Very pleased. I’d recommed this. Five star service… Read Full Review

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★★★★★

“good Insurance”

Written on: 28/11/2018 by subshine (1 review written)

When my pet is ill or has an accident I know they are going to me there for me… Read Full Review

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★★★★★

“⭐Best insurance company by far⭐”

Written on: 03/09/2018 by SVGardiner (1 review written)

I have been with vetsure for 2 years and they are by far the best insurance provider around. I have had to claim for both my dogs, one having an on going condition which needs constant medication for the rest of her life. It broke out hearts when she was diagnosed with epilepsy but vetsure took all the stress away from the worry of payments. A simply form to fill in and they do the rest, paying my vet direct. Their customer care team are fantastic and nothing is to much trouble for them. We… Read Full Review

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★★★★★

“Easy to claim and hassle free”

Written on: 14/08/2018 by BKirkham (1 review written)

The vets had someone who deals with claims so I gave them my vet sure details and all was handled for me. Claim was handled quickly and money sent straight to my account… Read Full Review

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