Vetsure Pet Insurance Reviews - www.vetsure.com

2nd Floor Titan Court, 3 Bishop Square, Hatfield, AL10 9NA
★★★★★
4.8 / 5
98% of users recommend this
  • Customer service

  • Value For Money

Description (provided by business)

Vetsure was founded by vets who had become increasingly unhappy with existing pet insurers - now a rapidly growing network of vets across the UK promote us. Vetsure policies offer lifelong cover of up to £5000 per condition each and every year that the policy is active - policies cover an unlimited number of unrelated conditions every year so are not the same as other policies with a fixed or time-dependent vet fee limit. By working closely with partnered vets, we aim to offer genuine value for money and the reassurance that pet owners need - especially at those stressful times of accident and illness. There’s still a long way to go in this very competitive and confusing marketplace and we greatly value your feedback to help us continually improve.
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Latest Reviews

★★★★☆

“Good insurance company ”

Written on: 14/08/2021

The company are great. They are a great quality insurance company and great pricing, especially for such a low excess fee! One of the best I would say. The only issue I have had is it took a while to get my claim back, but that was a fault on the vets behalf rather than the insurance company itself. I got updates from the company to let me know where I stood during my claim. The customer service is great, I got through straight away whilst I was changing my address. I would certainly… Read Full Review

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★★★★★

“Excellent”

Written on: 03/08/2021 by Juliana.martins310 (1 review written)

I use to have a different insurance but they treat me and my cute chow very bad, so my new VET recommended me Vetsure. I’m so glad about it, was the best choice I did. I made 2 clames by now and they are just amazing and very quickly. I love the facet then they make direct payment to the vet so I don’t pay nothing lease apart of the access, witch makes life much easy ones Vets usually charge a lot of money for simple things. They all ways treat me very well and make sure I’m satisfied… Read Full Review

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★★★★★

“Usual excellent service”

Written on: 03/08/2021

We submitted a claim for our dog’s pain medication and it was handled and paid with the usual efficiency by Vetsure. It’s a real weight off our minds to know everything will be taken care of… Read Full Review

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★★★★★

“Dog ”

Written on: 03/08/2021 by Bob1255 (1 review written)

Premiums a bit high . but the service is of a high standard.and claims are dealt with quickly and efficiently.no complaints… Read Full Review

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★★★★★

“Fantastic throughout ”

Written on: 03/08/2021 by donnamellor1234 (1 review written)

What can I say the service given to me and my pet was second to none it was friendly polite and kept me informed throughout anything my pet needed there was no quibbles I would definitely refer my friends, there wasn’t anything I didn’t like everything was spot on and I didn’t mind paying the excess which was over £100… Read Full Review

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★★★★★

“No stress”

Written on: 03/08/2021 by RJJL (1 review written)

Quick & easy to set up with Vetsure & when they were needed the process was so easy! They really did take the stress out of the admin side as well as the money side, which would have been very steep otherwise, so a huge thank you to Vetsure for making a stressful time much less stressful!!… Read Full Review

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★★★★★

“Great hassle free insurance ”

Written on: 03/08/2021 by Rj1cam2 (1 review written)

All dealt with direct through the vets and vetsure all I had to do was pay the excess .. hassle free insurance would definitely recommend. When I did initially speak to vet sure they were very helpful and put me at ease . The whole claim was dealt with very quickly… Read Full Review

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★★★★★

“Efficient service ”

Written on: 03/08/2021 by ThreeKings (1 review written)

It’s just so easy to print the form, complete and then pass to the vets who do their bit and before you know it an email received advising everything is sorted. Takes the stress away from an already stressful and worrying time. We would always recommend to friends and family. Thank you… Read Full Review

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★★★★★

“Great company and helpful staff”

Written on: 03/08/2021 by Jettq373 (1 review written)

When purchasing my pet insurance with Vetsure, I spoke to a really helpful member of staff over the phone who helped me get the cover I felt happy with. There are options of cover to suit your pets needs and requirements, plus I like the fact that you can tailor the cover to suit your finances too. It was really good to be able to speak to someone who was friendly, helpful and who could answer any queries. After becoming lame I had to have X rays on my dog which even though I was not with one… Read Full Review

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★★★★★

“Always happy with vetsure”

Written on: 03/08/2021 by Maluke (1 review written)

I have been with vetsure now for over six years , 3 dogs insured , unfortunately one with a chronic disease. I have never had a problem with any of my claims. The staff on the phone is always very pleasant and helpful no matter what. The claims are always settled fast and with no hassle to me . Recommended them to lots of my friends who got themselves an animal companion. Can’t think of anything negative to say… Read Full Review

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★★★★★

“Very quick to settle my claims ”

Written on: 07/05/2021 by paulw3723 (2 reviews written)

We have used Vetsure for over 4 years. Always quick to settle claims, which is as well as we have a dog with hip displaces and arthritis. … Read Full Review

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★★★★★

“I have been with Vetsure since getting my dog who were...”

Written on: 07/05/2021 by Gillstockford (1 review written)

I have been with Vetsure since getting my dog who were recommended by my vet. My dog has contracted an ongoing skin complaint which involves daily medication and frequent visits to the vets. Claims have been dealt with by my vet and have been fulfilled within days with no quibble. I have been extremely happy with the service I have received from Vetsure and look forward to continuing with them for the foreseeable future. I like the fact that I can leave all claims with the vets and don’t have… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 07/04/2021 by Bondgm343 (1 review written)

Excellent customer service over the phone. Clearly explained all the options and did not rush or pressure me into a decision. Very impressed… Read Full Review

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★★★★☆

“It's insurance ! Relatively easy to sort out and nice...”

Written on: 07/04/2021 by Adlouter (1 review written)

It's insurance ! Relatively easy to sort out and nice to know it is there if required. Middle ground price wise… Read Full Review

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★★★★★

“Very efficient, friendly and helpful”

Written on: 06/04/2021 by Teagan220 (1 review written)

Very efficient, friendly and helpful… Read Full Review

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★★★★☆

“No annoying paperwork ”

Written on: 06/04/2021 by purplevix (1 review written)

A really simple easy to use system. You print out a copy of the form and give it to your Vet’s admin team - the rest is done for you! Regular emails from Vetsure keep you updated while your claim is being processed and then settled. Unfortunately had to make two claims this year so not sure how that’s going to affect our premiums… Read Full Review

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★★★★★

“Excellent service ”

Written on: 06/04/2021 by Carvergz1957 (1 review written)

These people are efficient and organised. It has been so simple to make a claim via my vets and the whole procedure has been very user friendly. The vets completed the forms for me and allI had to do was check and sign. Brilliant… Read Full Review

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★★★★★

“The right choice ”

Written on: 06/04/2021 by Squids_dad (1 review written)

When you take out pet insurance there are many companies trying to get your business and you don’t know what you have bought until you need to use it! The whole process with Vetsure is easy and you pay one excess for each claim even if the ongoing treatment like my dogs runs into the second year. So a great product administered by nice people and I definitely made the right choice, I highly recommend this company and there insurance products… Read Full Review

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★★★★★

“No problems”

Written on: 06/04/2021 by ChanaStiles398 (1 review written)

Staff have responded well to any query and the service they have provided was excellent and prompt. Only difficulties we had were with our own vet practice not with Versure. No hesitation in recommending Vetsure to other pet holders… Read Full Review

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★★★★★

“Best pet insurer I've dealt with”

Written on: 06/04/2021 by 59Ryan (1 review written)

Vetsure have been really good dealing with numerous claims after I adopted a rescue cat who unfortunately has developed various health issues. Despite the amount of claims, the policy renewal cost has remained reasonable. The claims process is straightforward and I'm very happy I chose them as my insurer… Read Full Review

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