Vetsure Pet Insurance Reviews - www.vetsure.com

2nd Floor Titan Court, 3 Bishop Square, Hatfield, AL10 9NA
★★★★★
4.8 / 5
98% of users recommend this
  • Customer service

  • Value For Money

Description (provided by business)

Vetsure was founded by vets who had become increasingly unhappy with existing pet insurers - now a rapidly growing network of vets across the UK promote us. Vetsure policies offer lifelong cover of up to £5000 per condition each and every year that the policy is active - policies cover an unlimited number of unrelated conditions every year so are not the same as other policies with a fixed or time-dependent vet fee limit. By working closely with partnered vets, we aim to offer genuine value for money and the reassurance that pet owners need - especially at those stressful times of accident and illness. There’s still a long way to go in this very competitive and confusing marketplace and we greatly value your feedback to help us continually improve.
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Latest Reviews

★★★★★

“Pet Insurance”

Written on: 03/11/2019 by lzSpence1988 (1 review written)

Excellent service thank you, easy to use claim system… Read Full Review

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★★★★★

“Salem of Darkness”

Written on: 02/11/2019 by Leopolitano (1 review written)

Vetsure has been there for my bulldog this year! I am so glad I did insure my boy, now he is healing his second knee operation.... Vetsure did not let us down. It was pretty easy to file the claims and they have been honest. Thank you!… Read Full Review

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★★★★☆

“Quick efficient service”

Written on: 31/10/2019 by BraedenFallon298 (1 review written)

An easy form to complete and hand over to vet for them to complete their part. Payment was paid straight to vet very quickly. The ease of claim meant we had no extra worry while our pet was ill. If I was to find any fault it was the extra we had to pay due to the age of our pet, especially as payment goes up as the pet ages. … Read Full Review

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★★★★★

“Vetsure and a cat called Juno with 6 lives and no tail”

Written on: 27/10/2019 by Tiara75 (1 review written)

Our cat Juno disappeared for a couple of days, and a different vets practice to her usual one phoned having traced us via her microchip. She had been brought in by some kind strangers in a bad state after an unknown accident that destroyed her tail, requiring complete amputation. There was also a chance various nerves (eg to bladder) may be affected. This vets had a hospital with 24 hour care attached, whereas our own didn’t, requiring a long drive. For her own comfort we kept her there. It… Read Full Review

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★★★★★

“Excellent Service”

Written on: 25/10/2019 by lindipind (1 review written)

Unfortunately I have had to make a few claims through Vetsure this year for two of my Springer Spaniels. The claims are submitted via an e-claims system by my vet and Vetsure have dealt with each and every claim very quickly. Payments are made by Vetsure direct to my vet and this is much easier and gives greater peace of mind than me having to pay the vet upfront and then try to claim the money back. I have had many arguments with previous insurers (NOT Vetsure) over the years when I have… Read Full Review

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★★★★★

“Blacky my cat.”

Written on: 23/10/2019 by Mapps (1 review written)

A very good and sympatheticsevice given that my wife had passed away on 2 9 19. That was about the time of his injury. I also got good sevice again from vetsure when I paid my bill at the vets. Outstanding service and sympathy.Many thanks. Blacky is making good progress… Read Full Review

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★★★★★

“Vetsure”

Written on: 22/10/2019 by nzChurch245 (1 review written)

Prompt payments and no quibbling over treatment A1 service ******… Read Full Review

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★★★★★

“Super speedy bill settlements”

Written on: 22/10/2019

We have now had three pets insured with Vetsure. One is a 13+ dog on long-term medication. One was lost this April due to aggressive cancer, and another has just been diagnosed with hypertrophic cardiomyopathy. All of these things have been traumatic, but Vetsure have always stepped up and settled the bills quickly and directly with our vet, easing the pressure on our shoulders. They sent me a kind email when our dog died, and although I am sure it is of a type sent out to all struggling with… Read Full Review

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★★★★★

“Best pet insurance yet”

Written on: 22/10/2019 by 20Abernathy (1 review written)

I have taken out Vetsure pet insurance for two years now and, unfortunately, have had to make two claims. The first accident occured out of Vet hours so we paid the vets and subsequently claimed through Vetsure. This was settled very quickly and easily, I was sent an email for more details and, upon receipt of the email, the claim was paid into my bank. I was then nervous when it came to insurance renewal time but was pleasantly surprised that, although the premium had increased, it was… Read Full Review

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★★★★★

“Prompt and Accurate Service”

Written on: 22/10/2019 by CNMADyer (1 review written)

Dealing with Vetsure is made particularly easy for any claimant as there is a minimum of form filling. The relationship with the vet makes it also much easier for the the insured client. Excellent and prompt service… Read Full Review

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★★★★★

“We thought we'd lost him.”

Written on: 22/10/2019 by ChristopherNewman (1 review written)

When our GSD dog went to receive his routine injections little did we know that he was as poorly as he was. We thought he was just getting older and slowing down, but the vet quickly diagnosed a 6 inch tumor on his spleen which needed immediate surgery. It was a great comfort to be able to say "deal with it" without worrying about the substantial costs which would be incurred in vets fees. Our dog has made a complete recovery and follow up checks have not revealed any further problems. I didn't… Read Full Review

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★★★★★

“Speedy Response”

Written on: 22/10/2019 by ArchiesDad (1 review written)

Following Archie's lengthy course of treatment the veterinary surgeon submitted the documents and the settlement was made in less than a week. Which when on a tight budget it is good to know there are still companies out there that put the customer first. Top marks to Vetsure… Read Full Review

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★★★★★

“Seamless and effortless claims process”

Written on: 22/10/2019 by Maddogmum (1 review written)

Unfortunately my dog was taken ill a couple of weeks ago... I have been very worried about him as he has been so poorly, so when the initial claim went in, which was submitted by the vet, just having to press a button on an email to confirm it was in order was great. No form filling and waiting to get paid, I could just concentrate on making sure he is doing ok. He had a relapse after the initial treatment and the vet just dealt with the continuation claim and I had another email as… Read Full Review

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★★★★★

“Great speedy and friendly service”

Written on: 22/10/2019

When I called to make the claim the call handler was excellent. He explained everything really well and was very polite and knowledgeable. In addition the call was answered very quickly. I was very impressed with how quickly my claim was dealt with and the money was in my bank account within 7 days of sending in the claim which was very impressive compared to claims I have made with other companies. Overall I would definitely recommend Vetsure… Read Full Review

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★★★★★

“Excellent service from a very good pet insurance...”

Written on: 21/10/2019 by TomFreer (1 review written)

Excellent service from a very good pet insurance company that I would recommend to anyone… Read Full Review

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★★★★★

“Simple and straightforward ”

Written on: 21/10/2019 by Anastasian1948 (1 review written)

I don’t think I appreciated just how easy making a claim with Vetsure would be. We chose them because our vet operates a direct claim scheme with them and, boy, is it simple! Vetsure settle the claim direct with the vet and all we had to do was pay our excess. It meant we could focus on Teddy’s needs and recovery rather than worrying about a bill… Read Full Review

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★★★★★

“Good efficient process ”

Written on: 21/10/2019 by bobcrook (2 reviews written)

Great service for the claim we put in for my dogs tablets..easy process done through the vets so no long forms to complete..just had to sign it off from the vets input..so easy and very efficient… Read Full Review

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★★★★★

“Efficient fast service ”

Written on: 21/10/2019 by LottieLiz (1 review written)

Claim settlement was considerably faster than other pet insurance companies I had used previously… Read Full Review

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★★★★★

“Fantastic service really love animals ”

Written on: 21/10/2019 by htAnderson3 (1 review written)

I cant recommend vetsure enough to friends with new pets. Have received fantastic service when it's been a worrying time for my dog who is actually my child and I love like my child every time she's had to have treatment I've not had that worry of the claims process because they make it completely hassle-free and stress-free and actually love the animals I have found and insurance that actually cares… Read Full Review

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★★★★★

“Thank God I read independent reviews!!!”

Written on: 21/10/2019 by Antonp27 (1 review written)

When I got my Lab puppy, whose parents had both had eye , hip and elbow checks and were ok, I didn't think insurance was going to be such a necessity. When I looked for deals, there were loads of cheaper, better deals. I decided to check for independent reviews for all the companies that were offering cheap pet insurance. I read horror story after horror story. The only company I couldn't find negative reviews for was Vetsure. I am so glad I went with them. My dog has severe bilateral elbow… Read Full Review

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