Vetsure Pet Insurance Reviews - www.vetsure.com

2nd Floor Titan Court, 3 Bishop Square, Hatfield, AL10 9NA
★★★★★
4.8 / 5
98% of users recommend this
  • Customer service

  • Value For Money

Description (provided by business)

Vetsure was founded by vets who had become increasingly unhappy with existing pet insurers - now a rapidly growing network of vets across the UK promote us. Vetsure policies offer lifelong cover of up to £5000 per condition each and every year that the policy is active - policies cover an unlimited number of unrelated conditions every year so are not the same as other policies with a fixed or time-dependent vet fee limit. By working closely with partnered vets, we aim to offer genuine value for money and the reassurance that pet owners need - especially at those stressful times of accident and illness. There’s still a long way to go in this very competitive and confusing marketplace and we greatly value your feedback to help us continually improve.
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Vetsure Pet Insurance - www.vetsure.com

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Latest Reviews

★★★★★

“Excellent and fast service”

Written on: 09/02/2020 by Jerryf214 (1 review written)

Vetsure are very responsive to claims and settle very promptly with no questions. Highly recommended!… Read Full Review

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★★★★★

“No hassle claim”

Written on: 03/02/2020 by clairestreater (1 review written)

Everything was taken care of via the vets and I didn't need to do anything except go in and pay the excess once everything was settled. It was all very straight forward - which was great! Hopefully any future claims will be just as easy… Read Full Review

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★★★★☆

“Quick and efficient payment”

Written on: 30/01/2020 by paulw3723 (1 review written)

Our vet submitted our claim for arthritis medication for our elderly golden retriever. The receipt of the claim was acknowledged along with the settlement figure within a few days. The only problem we have experienced in the past year is that a payment was made to our vet instead of us, despite clearing indicating who should be paid, bit that was quickly resolved… Read Full Review

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★★★★★

“Well done”

Written on: 30/01/2020 by elaine.levitt (1 review written)

Penny was really poorly but we didn't know what was wrong. We took her to a specialist vet, not linked to Vetsure, even so there were no quibbles and we were paid within one week of the claim being submitted. Well done. We have recommended Vetsure to friends who have dogs… Read Full Review

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★★★★★

“Swift action no fuss”

Written on: 30/01/2020 by Hannaav142 (1 review written)

Staff were amazing, I had minimal interaction with them because communication between the vets and insurance company were on point! No hassle for me whatsoever. Absolutely fantastic. Stress free… Read Full Review

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★★★★★

“I love you guys”

Written on: 30/01/2020 by carolineost (2 reviews written)

I've recommended Vetsure to every pet owner I know. Small enough to care plus efficient, speedy, settle claims promptly, liaise with the vet plus a smaller co payment than other insurers… Read Full Review

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★★★★★

“No stress, no hassle. ”

Written on: 30/01/2020 by leannelacey (1 review written)

Our cat Joy was recently very poorly. She needed a good few days of care from our vet. Whilst we worried about Joy we didn't have to worry about the expense side of things. Knowing that the vet would receive full and direct payment meant we could just get on with looking after Joy and making sure she was ok. I would fully recommend Vetsure for their pet insurance, they made a very stressful and worrying time less stressful because we really didn't have to worry about payments… Read Full Review

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★★★★★

“Amazing service ”

Written on: 30/01/2020 by Anita-Jade (1 review written)

My British blue needed an emergency tail tip amputation which cost me over £800. The vets sent in the claim for me on the 23rd December and by the 28th my claim was paid by vetsure. Considering this was the Christmas period this was extremely quick service and I couldn’t be more grateful to vetsure for working on this so quickly at the time of year where everyone is a little short on cash! Thank you vetsure! … Read Full Review

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★★★★★

“Prompt and efficient claim processing”

Written on: 30/01/2020 by Kitten1 (1 review written)

I unfortunately had cause to claim for my cat Asia, and I was very impressed with the speed and efficiency of settlement of my claim. I was kept in touch by email throughout the process so knew when to expect payment. II would recommend Vetsure to anyone considering pet insurance… Read Full Review

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★★★★★

“Pet Insurance”

Written on: 03/11/2019 by lzSpence1988 (1 review written)

Excellent service thank you, easy to use claim system… Read Full Review

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★★★★★

“Salem of Darkness”

Written on: 02/11/2019 by Leopolitano (1 review written)

Vetsure has been there for my bulldog this year! I am so glad I did insure my boy, now he is healing his second knee operation.... Vetsure did not let us down. It was pretty easy to file the claims and they have been honest. Thank you!… Read Full Review

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★★★★☆

“Quick efficient service”

Written on: 31/10/2019 by BraedenFallon298 (1 review written)

An easy form to complete and hand over to vet for them to complete their part. Payment was paid straight to vet very quickly. The ease of claim meant we had no extra worry while our pet was ill. If I was to find any fault it was the extra we had to pay due to the age of our pet, especially as payment goes up as the pet ages. … Read Full Review

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★★★★★

“Vetsure and a cat called Juno with 6 lives and no tail”

Written on: 27/10/2019 by Tiara75 (1 review written)

Our cat Juno disappeared for a couple of days, and a different vets practice to her usual one phoned having traced us via her microchip. She had been brought in by some kind strangers in a bad state after an unknown accident that destroyed her tail, requiring complete amputation. There was also a chance various nerves (eg to bladder) may be affected. This vets had a hospital with 24 hour care attached, whereas our own didn’t, requiring a long drive. For her own comfort we kept her there. It… Read Full Review

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★★★★★

“Excellent Service”

Written on: 25/10/2019 by lindipind (1 review written)

Unfortunately I have had to make a few claims through Vetsure this year for two of my Springer Spaniels. The claims are submitted via an e-claims system by my vet and Vetsure have dealt with each and every claim very quickly. Payments are made by Vetsure direct to my vet and this is much easier and gives greater peace of mind than me having to pay the vet upfront and then try to claim the money back. I have had many arguments with previous insurers (NOT Vetsure) over the years when I have… Read Full Review

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★★★★★

“Blacky my cat.”

Written on: 23/10/2019 by Mapps (1 review written)

A very good and sympatheticsevice given that my wife had passed away on 2 9 19. That was about the time of his injury. I also got good sevice again from vetsure when I paid my bill at the vets. Outstanding service and sympathy.Many thanks. Blacky is making good progress… Read Full Review

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★★★★★

“Vetsure”

Written on: 22/10/2019 by nzChurch245 (1 review written)

Prompt payments and no quibbling over treatment A1 service ******… Read Full Review

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★★★★★

“Super speedy bill settlements”

Written on: 22/10/2019

We have now had three pets insured with Vetsure. One is a 13+ dog on long-term medication. One was lost this April due to aggressive cancer, and another has just been diagnosed with hypertrophic cardiomyopathy. All of these things have been traumatic, but Vetsure have always stepped up and settled the bills quickly and directly with our vet, easing the pressure on our shoulders. They sent me a kind email when our dog died, and although I am sure it is of a type sent out to all struggling with… Read Full Review

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★★★★★

“Best pet insurance yet”

Written on: 22/10/2019 by 20Abernathy (1 review written)

I have taken out Vetsure pet insurance for two years now and, unfortunately, have had to make two claims. The first accident occured out of Vet hours so we paid the vets and subsequently claimed through Vetsure. This was settled very quickly and easily, I was sent an email for more details and, upon receipt of the email, the claim was paid into my bank. I was then nervous when it came to insurance renewal time but was pleasantly surprised that, although the premium had increased, it was… Read Full Review

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★★★★★

“Prompt and Accurate Service”

Written on: 22/10/2019 by CNMADyer (1 review written)

Dealing with Vetsure is made particularly easy for any claimant as there is a minimum of form filling. The relationship with the vet makes it also much easier for the the insured client. Excellent and prompt service… Read Full Review

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★★★★★

“We thought we'd lost him.”

Written on: 22/10/2019 by ChristopherNewman (1 review written)

When our GSD dog went to receive his routine injections little did we know that he was as poorly as he was. We thought he was just getting older and slowing down, but the vet quickly diagnosed a 6 inch tumor on his spleen which needed immediate surgery. It was a great comfort to be able to say "deal with it" without worrying about the substantial costs which would be incurred in vets fees. Our dog has made a complete recovery and follow up checks have not revealed any further problems. I didn't… Read Full Review

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