Vetsure Pet Insurance Reviews - www.vetsure.com

2nd Floor Titan Court, 3 Bishop Square, Hatfield, AL10 9NA
★★★★★
4.8 / 5
98% of users recommend this
  • Customer service

  • Value For Money

Description (provided by business)

Vetsure was founded by vets who had become increasingly unhappy with existing pet insurers - now a rapidly growing network of vets across the UK promote us. Vetsure policies offer lifelong cover of up to £5000 per condition each and every year that the policy is active - policies cover an unlimited number of unrelated conditions every year so are not the same as other policies with a fixed or time-dependent vet fee limit. By working closely with partnered vets, we aim to offer genuine value for money and the reassurance that pet owners need - especially at those stressful times of accident and illness. There’s still a long way to go in this very competitive and confusing marketplace and we greatly value your feedback to help us continually improve.
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Latest Reviews

★★★★★

“No hassle Insurance ”

Written on: 26/05/2020 by GloriaNorth442 (1 review written)

Vetsure work with some vet practices and I was lucky enough to be registered with one of them. I paid the excess then Vetsure and my vets dealt with the rest. In the past I have had to pay the full amount then claim it back, sometimes waiting up to a month. In these uncertain times Vetsure take that worry away. I still received correspondence so knew the total claim but had no further involvement- would highly recommend… Read Full Review

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★★★★★

“Fast repayment, easy to claim”

Written on: 13/05/2020 by LyricHollis29 (1 review written)

As a vet I deal with many insurance companies and my dogs are insured with a couple. Vet sure though stands out, great support, easy claim system, fast payments and all explained and outlined succinctly… Read Full Review

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★★★★★

“There when you need them”

Written on: 13/05/2020 by pjosborne68 (1 review written)

Our dog has been with Vetsure since he was a puppy, but you never really know how good your pet insurance is until you actually need it. Thankfully, on the two occasions our pooch has needed them, Vetsure have been there. Their staff are always approachable and friendly and seem to genuinely care about the welfare of your pet. Settlement is quick and pain-free and you’re kept informed throughout the process. I’d have absolutely no hesitation in recommending the Vetsure team… Read Full Review

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★★★★★

“You are fantastic”

Written on: 13/05/2020 by Peterandsylviafrancis (1 review written)

Good service who ever you speak to. Deals with claims efficiently and quickly. You won't get better elsewhere… Read Full Review

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★★★★★

“Quick, efficient, and hassle-free”

Written on: 13/05/2020 by SueB247 (1 review written)

I am so impressed with Vetsure. My dog needed an operation and the money was paid direct to the vet. I didn’t have any outlay at all. It was quick, efficient and hassle-free. It was a great relief not to have to worry about money as well as my dog’s health. Fortunately he has made a full recovery. Thank you, Vetsure… Read Full Review

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★★★★★

“Prompt service”

Written on: 13/05/2020 by PBuckle (1 review written)

When I recently made a claim for my dog's treatment the claim was settled and paid very fairly and promptly. I was kept informed on the progress of my claim, by email, which was very reassuring. It is always worrying when you have vets' bills to pay, so feeling confident in your insurer is good… Read Full Review

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★★★★★

“Speedy efficient service ”

Written on: 09/03/2020 by Sarah05446 (1 review written)

Happy with the service provided in terms of the current claims whilst my dog has been unwell , when your focus is your pet you don’t want to worry about vet bills , everything has been dealt with seamlessly. I was concerned earlier in the year as I hadn’t been receiving emails and your colleague quickly updated my contact details to which no now receive all my correspondence. I was recommended by a friend to use you and I wouldn’t hesitate to recommend to any of mine . Thanks… Read Full Review

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★★★★★

“No fuss user friendly”

Written on: 07/03/2020 by Baileew245 (1 review written)

Friendly staff no fuss payout highly recommend.have passed on details to friends and family… Read Full Review

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★★★★★

“Super Service”

Written on: 04/03/2020 by raybeauclerk (1 review written)

Vetsure have been an excellent and absolutly hands free experience with regard to our dog when he got a limp. After Being sedated and haveing Xrays he was given pain killers. We filled the claim form at the Vet`s and the rest was dealt with by Vetsure. We the had an email from Vetsure to say that the claim had been paid direct to our Vets very shortly after the claim was made. I would recommend Vetsure as an easy to deal with careing and efficient company… Read Full Review

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★★★★★

“Excellant”

Written on: 04/03/2020

Excellant informative customer service always kept up to date with your claim they have recieved and payment within a few days. I would highly recommend Vetsure for pet insurance… Read Full Review

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★★★★☆

“Great service ”

Written on: 03/03/2020 by Stormrathbone (1 review written)

Had 3 claims in recent months and all settled hassle free… Read Full Review

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★★★★★

“The Ever Insurance Provider for Pets”

Written on: 03/03/2020 by nancymcintosh (1 review written)

Vetsure are just the best, there is never any problems when submitting a claim, the staff are helpful and caring and always answer questions. The payments are sorted out quickly and paid directly to our vets,which is a load off our minds, and we can get on with nursing Zeus after his operation.It is great that all we have to do is full in the claim form at the vets and between you both very thing is done and dusted. Thank you so much for all your hard work… Read Full Review

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★★★★★

“Milo sage”

Written on: 03/03/2020 by fmDawson57 (1 review written)

What a fantastic service. Speedy payment and simple process. Milo is well now… Read Full Review

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★★★★★

“My puppy damaged one of his claw, I took him to the...”

Written on: 03/03/2020

My puppy damaged one of his claw, I took him to the vet and had it assessed. With no issues or queries the claim was submitted and payed out. Hassle free easy to deal with, really happy with the vets working together to ensure the claim went through without a hitch… Read Full Review

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★★★★★

“Perfect, it was all taken care of.”

Written on: 03/03/2020 by Dr.Willys (1 review written)

Our big old Labrador / Mastiff Roger got a nasty bite that enquired stitches. Wood Street Vets in Barnet were great, he was seen and attended to very quickly, the bill came to £650 which included follow up examination and taking his stitches out. All I had to do was pay my excess of £149 and the rest was taken care of, which is great for me as I'm allergic to admin. No form filling, e-mails so I was impressed with how easy and efficient it was. Many thanks, … Read Full Review

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★★★★★

“Brilliant ”

Written on: 03/03/2020 by DonnaSimba (1 review written)

My dog Simba hurt his front leg, we needed xrays done to make sure nothing was broken. My dog is a German Shepherd so the bill was going to be costly. All I had to do was pay the excess and the vets we used and vetsure sorted out the rest, so we could concentrate on getting Simba better. Would definitely recommend Vetsure they paid out with no fuss whatsoever… Read Full Review

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★★★★★

“Great service and very helpful ”

Written on: 03/03/2020 by Charlotte1989 (2 reviews written)

Have been with Vetsure with our Bully Bordeaux for 5 years now and she has had a lot of problems in this time; which means that we have been claiming continuously throughout the years. They deal direct with the vets and are very efficient at processing the claims once they have been submitted. Considering the level of what we have claimed, the increases each year have not been terrible, so I would consider this good value for money. On the odd occasion that I have needed to contact them direct… Read Full Review

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★★☆☆☆

“Too many deductions”

Written on: 03/03/2020 by Blacklabowner (1 review written)

I have had both of my dogs insured with vetsure for a number of years and have always found their service to be reasonable. However recently I have become concerned that there are more and more deductions prior to settlement of my claims. The most recent claim had a new deduction for me not using a vet accredited affiliated to vetsure. So my bill at the vets was in the region of £100 and the payout was about £3! I am now seriously considering cancelling my policies and just putting my… Read Full Review

The_Vetsure_Team's Response to Blacklabowner's Review

Written on: 05/03/2020

Thank you for taking the time to leave us feedback and we are sorry that you were disappointed with the settlement of your recent claim. We would welcome the opportunity to discuss this further with you. If this is something you would like to do please drop us a quick email with your contact details to [email protected]

We do incentivise our customers to use veterinary practices within our accredited network as we believe they offer superb service and value for money. We do this by offering a £20 discount to the excess amount and by guaranteeing provision of ‘direct claims’. However, customers are free to use any practice of their choosing. Our lowest excess amount for non-network practices (non-discounted) is £89 – which we believe is still very competitive in the context of today’s broader pet insurance market. The Vetsure vet fee excess is also only collected ONCE per unrelated condition whilst many other providers apply this once per condition per policy year.

Kind regards,

The Vetsure Team

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★★★★☆

“Reliable and no fuss”

Written on: 03/03/2020

Quick and easy service with the vets doing all the work for me… Read Full Review

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★★★★★

“No questions asked”

Written on: 03/03/2020 by JuneRandall1977 (1 review written)

My dog has been through a tough time lately. I submitted 3 claims in a row and there was no fuss no trying to avoid paying. My claim was dealt with very quickly. Excellent service and refreshing from an insurance company… Read Full Review

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