Excellent customer relations.

★★★★★
4.8 / 5
97.5% of users recommend this
  • Customer service

  • Value For Money

CarolandRod's review of Vetsure Pet Insurance - www.vetsure.com

★★★★☆

“Excellent customer relations.”

Written on: 17/05/2016 by CarolandRod (1 review written)

I have been pleased with the level of customer service since Day One. The staff are friendly and very helpful. In the case of my pet, he was brought home as a puppy and unfortunately had to have a lot of treatment - quite unexpectedly. Claims were very forthcoming and I was never made to feel uneasy about making them. This was particularly helpful as life was stressful enough as it was. Thankfully, my puppy was responsive to treatment.

The administration - dealing with paperwork - is better than with previous insurers for previous pets. Sometimes payment is a little slow in getting to my bank, but I can understand that some times the workload they have must be greater than at other times.

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