Awful customer service

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336O'Neill's review of Purely Pets - www.purelypetsinsurance.co.uk

★☆☆☆☆

“Awful customer service ”

Written on: 01/04/2019 by 336O'Neill (1 review written)

If I could rate them 0 I would. Worst company ever, can't tell me before I get my pet treated whether I can claim or not. Told them exactly what the problem is and the 2 lines of treatment. Their advice - get it done put the claim in we will then make a decision!!!!!! Ombudsman tomorrow. The silence was deafening when I asked it her pet was insured through purely pets!!!!! That speaks volumes. I will advice all my friends on a pet social media site not to touch you with a barge pole. No wonder the monthly fee is reasonable.

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