Absolute nightmare

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125Martin's review of Pets at Home Pet Insurance - www.petsathome.com


“Absolute nightmare”

Written on: 02/02/2021 by 125Martin (1 review written)

I cannot believe the experience that i have had with Pets at Home insurance, I have had my small cavapoo insured with them for 7 years, and last year following an issue was the first time I have ever had the displeasure of putting in a claim.

I have now been waiting for 3 months for them to 'review my claim'
i have made 12 calls, which more often than not keep me waiting for at least an hour. Then when you get through, its a India based call centre, and although the staff are pleasant, they don't have a clue what you're talking about and so tell you what you want to hear, saying that they're following up... they obviously don't as I am still waiting

This morning, I finally got my refund. Only they had taken 4 lots of excess off the 2 claims. They have given some inconceivable excuse that one of my dogs hydrotherapy, although paid for in one go, took place in the new policy year...

Please avoid, pay more and go else where.

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