PetProtect Reviews - www.petprotect.co.uk

★★☆☆☆
2.4 / 5
38% of users recommend this
  • Customer service

  • Value For Money

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Latest Reviews

★★☆☆☆

“No response ”

Written on: 07/07/2020 by Excaliber123 (1 review written)

After great difficulty accessing the on line site and trying to talk to the useless bot,I managed to get a policy, since then I have heard nothing, no policy documents nothing, I tried to ring but you can't talk to anyone but the bot, if I don't hear soon I will cancel the direct debit and go elsewhere… Read Full Review

Petprotectlimited's Response to Excaliber123's Review

Written on: 08/07/2020

Morning, We are sorry to hear you didn't receive your documents. Can you please email us quoting trust centre along with your postcode and pet namE and we will be able to locate your policy and resend it to you.
Kind Regards PPL

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★★★★★

“Great pet insurance”

Written on: 07/07/2020

Easy site to use. Good choice of levels of insurance. Have used before and happy to use again… Read Full Review

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★★★★★

“Easy to purchade”

Written on: 06/07/2020 by JBHM (1 review written)

Easy to purchase , all information available , competitive prices… Read Full Review

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★☆☆☆☆

“Cancelled policy and you still took the next premium!”

Written on: 06/07/2020 by MichelleW1966 (1 review written)

I notified Pet Protect in writing (office and phone lines are closed due to COVID-19) that I did not wish to renew my policy and they acknowledged cancellation. However they still took the money from my Account, now I have to wait for their reply and the return of my money. Really not impressed! Further, my dog needed a lump removed, when I checked with Pet Protect that my policy covers the cost, I was told we would only be covered if the lump was cancerous - thankfully it wasn’t but cost… Read Full Review

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★★★★★

“Cindy's recent accident”

Written on: 04/07/2020 by Norwest (1 review written)

Sadly our 5 month old puppy Cindy jumped up at the door and managed to badly break her leg. She was referred to our nearby Animal hospital. In this difficult time of Coronavirus my claim was dealt with quickly and efficiently by Petprotect which was such a relief to us at this worrying and upsetting time. We are happy to say with the excellent care given she has made a 100% recovery… Read Full Review

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★★★★★

“Super fast claim process”

Written on: 26/06/2020 by janeywoods (1 review written)

Our dog became very suddenly and seriously ill during the height of the Pandemic, with emergency vet and over night hospitalisation. In that kind of situation we didn’t have time to consider whether our policy covered this but just needed to get her sorted out! I was fairly sure that’s the policy was comprehensive enough though to cover emergencies. The claim was all done online and forms submitted to the Vets. We received regular email updates advising us of how the claim was… Read Full Review

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★★★★★

“Extremely good service ”

Written on: 25/06/2020 by Blake196 (1 review written)

Great service, paid out promptly really happy with your product, would recommend to Family and Friends… Read Full Review

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★★★★★

“Brilliant”

Written on: 24/06/2020 by Tim48 (1 review written)

Couldnt ask for a better service. Easy contact. Super response and quick payment of bill. No hassle at all during a really difficult time… Read Full Review

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★★★★☆

“Thank you for stepping in ”

Written on: 23/06/2020 by Julian9004 (2 reviews written)

I am genuinely so grateful That I took pet insurance. Our puppy was brought home on the day of lock down and we could not get her immunisations at first. We finally did and she was able to go out for a couple of weeks but then broke her leg when she jumped up and landed funny. Pet insurance has covers this apart from the excess. Please could you let me know also why we laid £128’tomtbe vets also? Is this fir pain relief as I thought I had cover up to £4000 a year. Thank you for letting… Read Full Review

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★★★★★

“Kind considerate & caring”

Written on: 23/06/2020 by Janno57 (1 review written)

Extremely helpful, friendly service and showed great empathy also quick to pay out without any fuss. I would recommend pet protect, as I have in the past. My dog is under 4 years old and has had intussusception, pancreatitis, a stick in his side and is now recovering from a badly broken leg and his name is not Lucky! Each claim I have made they have all been straightforward… Read Full Review

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★★★☆☆

“Disappointing experience on this occasion ”

Written on: 23/06/2020 by Teagano212 (1 review written)

Normally have great things to say about PetProtect, however this time my claim was delayed. Poor communication meant that I kept having to chase the claim and ask for information from my vets. My practice was unaware that a claims system had changed and this was not communicated to then by PetProtect. The claim was paid in full as expected. Just very lengthy process that caused lost of unnecessary stress during what was already a upsetting experience… Read Full Review

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★★★★★

“Easy to arrange”

Written on: 06/06/2020 by CarolineJJEE (1 review written)

Easy to arrange and reasonable cover for a good price. Lets hope it provides appropriate support if required… Read Full Review

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★★★★★

“Great affordable service! ”

Written on: 05/06/2020 by FifoM (1 review written)

Pet Protect has been a great insurer for my dogs. The website was easy to negotiate and completing the application on line was easy. The first dog I insured with them had Hip Dysplasia and then needed spinal surgery for disc extrusion. Pet Protect have been fantastic and never let us down with prompt payments. I would recommend them to anyone and have spread the word amongst my friends about their great service. I have now insured my new rescue dog with them, confident that her health is in… Read Full Review

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★★★★☆

“Friendly service, automatic system”

Written on: 02/06/2020 by Sarahhankey (1 review written)

I spoke with a lady on the phone and she was helpful and accommodating. When I later purchased online to take advantage of an offer, the system was fairly straightforward but didn’t allow me to adapt some things to my personal circumstances so that will have to be addressed at a later date… Read Full Review

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★★★★★

“Quick, Easy and Reasonable pricing”

Written on: 02/06/2020 by AliA145 (1 review written)

Was very easy to get a quotation for my pet insurance and when applying was quick and simple. The information required wasn’t too lengthy which made the process a lot nicer. The quotations I received as a result were reasonable prices for the cover I was being offered as well. Very happy… Read Full Review

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★★★★★

“Great service great result”

Written on: 19/05/2020 by Romeb (1 review written)

This service is easy to follow. Took about two weeks from start to finish. Would recommend. … Read Full Review

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★★★★★

“Excellent service ”

Written on: 19/05/2020 by Garychillingworth (1 review written)

Our dog was very I'll and vets bills were over well £6000. No arguments from PetProtect and only increased the premium by £5 on renewal. The lifetime policy is a lifesaver… Read Full Review

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★★★★★

“Chose PetProtect after extensive comparisons”

Written on: 12/05/2020 by Nickkko (1 review written)

Many Pet insurers claim to have the better cover or quite frankly stating existing Pet Insurance offering are no good so they reinvented. The key is to read the small print and understand the limits and exclusions. Pet Protect came out top in my opinion for our Puppy. … Read Full Review

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★★★★☆

“Satisfied with cover”

Written on: 11/05/2020 by TeaganMahoney1979 (1 review written)

I used a comparison website and from there I chose to insure my puppy with pet protect as it was good value. We had the option of either paying monthly by direct debit or the full amount in one go. We chose the second option of paying the whole amount in one go. Our puppy is a pedigree therefore wanted enough cover for her. … Read Full Review

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★★★★☆

“Good value”

Written on: 06/04/2020 by Jinniejane (1 review written)

Appears to be good value. Documents emailed to me very quickly. So far no problems… Read Full Review

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