Dreadful

PetProtect - www.petprotect.co.uk
★★★☆☆
3.3
From 122 reviews
61.0% of users recommend this

  • Customer service

  • Value For Money

keatsgb's review of PetProtect - www.petprotect.co.uk

“Dreadful”

★☆☆☆☆

written by keatsgb on 28/01/2022

No matter how many attempts I made I could not register my account online. I kept getting an error message 20027395. I tried resolving the issue via online chat but was kept on hold. I've emailed the company who say they hope to response "within 3 days".

UPDATE: They responded by saying the issue was now fixed. So I attempted to register again - and again it won't let me: "ERROR 20027395" I kept trying but in vain.


UPDATE: 2 days later they haven't even bothered to acknowledge my complaint and I still can't register my account. I've cancelled my policy. They may offer one of the cheapest quotes but the level of customer service is dreadful.

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