PetProtect - www.petprotect.co.uk

Just joined PetProtect to cover my 14 week old puppy. Unfortunately he came down with a sickness yesterday. Theres a 15 day period in which you aren’t covered- my puppy was roughly 4/5 hours away from being covered and out of this two week period yet PetProtect are adamant in not paying out despite being so close, and describe it as a ‘pre-existing condition’ for 5 hours! Very petty, and due to lose a customer that may of been with them (hopefully) 10+ years! Wish I went with a company with a little more compassion, but thats insurance companies for you.

Please look else where . One of the mist expensive and in our case refused our only claim in 11 years as they don't cover sepsis. Most conditions will lead to infection and death . They wriggle out of everything.

Call handlers friendly is just a cover for a company that values money over pet care

Happy with the price I paid and what Obi is covered for my only gripe is not receiving the Amazon voucher which was offered on my first premium, I did pay the pet insurance in full maybe this is the problem

A lot cheaper than other insurance companies for similar cover. Haven’t claimed on policy yet.

Excellent value pet insurance which was easy to set up for my new pet.

Excellent customer service and 24 hour vets.

When I took out this policy I was promised a £30 Amazon voucher. I have tried several times to get this but to no avail. I feel as though I have been tricked and deceived. Don’t promise something and then fail to deliver.

Thankfully I have not had to use the insurance yet, so cannot comment on any aspect of claims.

I can however mention that the £30 voucher which should have been sent following successful application and monthly payment being taken, has not been sent/received.

It does make you wonder how the company will deal with claims if they are not forthcoming in completing a part of the deal, of which I signed up with.

I already had a policy, so it wasn’t rocket science to go back and get another for a new pet. Reasonable cost and was exactly what I wanted. Even covers dental issues, which a lot of the bigger companies don’t. I feel confident that if I need to claim it will be dealt with smoothly.

We have not yet (thankfully) had to make a claim with PetProtect, but in terms of getting the policy setup the process was flawless and simple.

We'd even been offered a voucher credit of our choice as a thank you for our custom.

Hopefully the good service continues :)