Can’t log in not resolved.

★★★☆☆
3.3 / 5
59% of users recommend this
  • Customer service

  • Value For Money

Debbee21's review of PetProtect - www.petprotect.co.uk

★★★☆☆

“Can’t log in not resolved. ”

Written on: 05/03/2021 by Debbee21 (1 review written)

I’m a brand new customer with a puppy. Researched and felt Pet Protect was a good choice. Read that customer service was good (if only via chat function) however I’ve been unable to log into my account since I created it and I am not being sent emails to change my password. I have spoken through the chat function to 3 different people but this is still unresolved and feel as if no ones bothered. At one point I was asked why do I need to log in?? Because I should be able to, that’s why! I really wanted to give a good review but my experience in the 2 weeks or so since I signed up has just been frustrating and has not been a good one sadly. I haven’t made a claim thankfully so I cannot comment on that.

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