Death of pet

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Danielsum230's review of Marks and Spencer Pet Insurance bank.marksandspencer.com

★☆☆☆☆

“Death of pet”

Written on: 30/09/2020 by Danielsum230 (1 review written)

Dreadful service from this company.
Insured our much loved dog with M&S as a puppy in 2007
Over the years the premium increased From £12:60 to £58 monthly at this point my dog was twelve and I had never claimed anything on the policy.
I rang to ask why there had been such an increase, I was advised to change to standard policy instead of premier, I did this January 2019 .
Sadly we lost our beloved pat at age 13 years 4 months during those years I have paid literally thousands of pounds insurance.
I have just received aver curt letter awarding the princely sum of £151 towards her final bill of £612. !!
What an absolute insult , not even a thank you for your custom !
DO NOT USE THIS COMPANY

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