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Guest's review of Marks and Spencer Pet Insurance bank.marksandspencer.com



Written on: 15/09/2020

As we all know, Covid 19 was a global pandemic shutting down the world for a long period of time. This included vets practices (emergencies only).

Because my 6yo french bulldog had not been able to attend his yearly health check due MID LOCKDOWN, when he had to have a procedure done with his yearly check up marginally out of date due to C19, m&s pet insurance refused to pay the bill. We've been paying £80 a bloody month for 6 years for 2 dogs and they cant even cover a £500 bill, because their policy states 12 monthly check ups?! ITS BEEN A DAMN PANDEMIC. THE WORLD WAS LOCKED DOWN! any excuse to get out of paying out. Ive seen so many reviews today saying the same.

Please avoid them at all costs.
Maybe they should add "we dont pay out, no matter what" and "Global pandemics are no exception" to their policies!!!

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