Death of a pet

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Marks and Spencer Pet Insurance
★★☆☆☆
1.9
From 175 reviews
23.0% of users recommend this

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Hoffmanbl301's review of Marks and Spencer Pet Insurance bank.marksandspencer.com

“Death of a pet”

★☆☆☆☆

written by Hoffmanbl301 on 10/02/2020

My beautiful 11 year old spaniel died recently after a very sudden illness. Because of his age the only claim I am making is for the euthanasia and cremation cost. The claims department have decided that they need to investigate his medical history before they can possibly make a decision on whether or not to pay this. They were very happy to insure my pet but when needed they have completely let me down. At what is a very difficult time for my family, their behaviour has been appalling. Do not trust this company with your pet's health.

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