Avoid M&S pet insurance

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Guest's review of Marks and Spencer Pet Insurance bank.marksandspencer.com

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“Avoid M&S pet insurance”

Written on: 24/01/2020

We have been with M&S to insure our Dogue do Bordeaux for years. She had a prolapsed disc in her neck in 2016 and therefore it has proved impossible for us to insure her with another company who would cover the existing problem....hence us staying with M&S for so long. My dog is now 10 so age isn't on her side either. They have been putting up the premium by around £40 per year and last year we were paying £206 per month! This year they have quoted us £350.10 per month despite us only having 1 claim for around £150 in the last 4 years!! Also you have to pay 20% of any claim yourself when your dog reaches 9. They dont warn you about the premium hikes when you take out the policy and once your pet has a health condition it is virtually impossible to move to another company and they know this! They trade on peoples emotions. This time I have cancelled our insurance and we are putting £200 per month into premium bonds instead to go towards covering any future bills!! Avoid M&S at all costs!!!

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