Avoid M&S pet insurance

Click here if this is your business
2.0 / 5
25% of users recommend this
Click here if this is your business
  • Customer service

  • Value For Money

Guest's review of Marks and Spencer Pet Insurance bank.marksandspencer.com


“Avoid M&S pet insurance”

Written on: 24/01/2020

We have been with M&S to insure our Dogue do Bordeaux for years. She had a prolapsed disc in her neck in 2016 and therefore it has proved impossible for us to insure her with another company who would cover the existing problem....hence us staying with M&S for so long. My dog is now 10 so age isn't on her side either. They have been putting up the premium by around £40 per year and last year we were paying £206 per month! This year they have quoted us £350.10 per month despite us only having 1 claim for around £150 in the last 4 years!! Also you have to pay 20% of any claim yourself when your dog reaches 9. They dont warn you about the premium hikes when you take out the policy and once your pet has a health condition it is virtually impossible to move to another company and they know this! They trade on peoples emotions. This time I have cancelled our insurance and we are putting £200 per month into premium bonds instead to go towards covering any future bills!! Avoid M&S at all costs!!!

  • Yes

    Have you made a claim?

  • Customer service

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0