Awful service!

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LucilleGilliam's review of Buddies Pet Insurance

★☆☆☆☆

“Awful service!”

Written on: 12/03/2020 by LucilleGilliam (1 review written)

We got the 4 weeks free insurance from the breeder for our GSD pup and then purchased the silver package once that had expired. Unfortunately, just after bringing him home our pup began to have seizures and was later diagnosed with hydrocephalus, having to be put to sleep at 13wk old.
During this time, we'd had an MRI done. The vets rang buddies to pre approve the claim before this commenced as there is no way we could have afforded it otherwise. Once the investigations and treatments had been completed and we were given a copy of the bill that buddies had been sent (in excess of £3000), buddies refused the claim, stating that because the pup became unwell in the first two weeks of the 4 week free insurance, we weren't covered.

There is nowhere in the puppy policy that states the first 2 weeks are exempt and it's advertised as 4 weeks free insurance, not two. After a very stressful and upsetting time (having had our pup pts), we threatened legal action against buddies as they had no grounds to refuse the claim. Eventually we were told that they'd pay out, but they should never have refused it in the first place.

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