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JH11122's review of Fetch 22 Ltd Dog & Cat Grooming, London

★☆☆☆☆

“Not recommended”

Written on: 11/07/2016 by JH11122 (1 review written)

Very pretentious bunch. Grooming is fine but customer service is brash and unforgiving. I was late for my appointment as my 10 month old baby decided to do a poop in his nappy and I was only 15mins late. They cancelled my appointment to give it to someone else and cited how I have been late before so they will now take me off the customer list. Honestly as a paying customer I find this type of business model very shocking. They didn't even try to call me to find out if I was on the way. This is on top of the fact that I called them an hour earlier to confirm my appointment. I was so shocked of what they said I left the shop on silence. I couldn't believe it. They have so much business now they really don't care. Very unfortunate but that is how it is when pride overwhelms the business. Shameful.

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