Absolutely HORRENDOUS customer service! DO NOT GO!

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mariaiak001's review of Cat Grooming Specialist - www.pet-universe.co.uk


“Absolutely HORRENDOUS customer service! DO NOT GO!”

Written on: 22/10/2021 by mariaiak001 (1 review written)

The appointment was made for 12pm and we arrived with the dog 25 min late. We have notified that the traffic was really bad and we were going all the way from Fulham (1:25min DRIVE). We have been told that if we arrive after 25 min we will not be seen. We showed up exactly at 12:25 and were still turned down even though it was another 1:35 min to do the groom. We said that even though the groom might not be fully finished - we accept it, still, we were refused with no further negotiation. Of course, they did not give the deposit back! LOST MONEY AND TIME TO VISIT YOU. Absolutely rude behaviour, please save your time and go somewhere where they will treat you well!!!

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