Amazing Sureflap Microchip cat flap & service

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★★★★★
5 / 5
From 6 reviews
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Zeb4's review of Sureflap Microchip Cat Flap

★★★★★

“Amazing Sureflap Microchip cat flap and service”

Written on: 25/08/2021 by Zeb4 (14 reviews written)

This RFID tag triggered cat flap has been a brilliant buy. The even more amazing thing about it is the customer service provided. Our flap had the rotating lock part broken during a punch-up with another cat trying to get in. I called Sureflap to see if I could buy another one - and they sent a replacement free! Apparently they will do this for any part which fails during the life of the product. Moving on several years and the door stopped working, that is the tag which pulls down to let the correct cat in would not move. One very puzzled cat ... I called the customer service again and they sent another clear door, as the steel magnetic part had rusted and broken a piece of the clear plastic, and a replacement for the latch which pulls the tag down - free. I am very happy to find a company which cares for its customers quite this well.
PS the reason behind the failure was water in the bearings of the small actuating motor - fixed by dismantling the door and lubricating the bearings - now OK. They have Youtube videos to guide you if required

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