Wrongly described product - refuse to issue refund.Very poor

4.7 / 5
95% of users recommend this
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Stephsie's review of D for Dog - www.dfordog.co.uk


“Wrongly described product - refuse to issue...”

Written on: 20/05/2017 by Stephsie (1 review written)

The medical suit I received was not the size that was stated and so did not fit my dog. In order to verify this I had to open the packaging, which meant cutting off the hook at the top where you can hang the package. Apart from this the packaging was undamaged and can still be sealed. D for Dog refuse to refund me as they say the packaging is spoilt. So they have sold me something which is not 'satisfactory as described' as outlined in the Consumer Act 2015 and are refusing to uphold their legal obligations under that act.
I will never use them again and I urge others not to either. My poor little dog is now without a suit before her operation.

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