Not very good with customer updates

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ajs1968's review of The Private Plate Company www.theprivateplatecompany.co.uk

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“Not very good with customer updates”

Written on: 01/07/2018 by ajs1968 (1 review written)

Ordered a plate from this company. Sent all my documentation by recorded delivery on 19th May. Waited 7 days as requested and still nothing. Contacted via email and the owner of the plate had not sent the paperwork to the office. Waited again. Contacted company once again for an update. It would appear the company did not own the plate and now the plate is held up with breaks in the tax history of the plate. Waited once again. Contacted again and now the direct line to DVLA had gone down.
Finally got my plate in the middle of June. Nearly 4 weeks it took rather than the 7 days advertised.

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Mjd360's Response to ajs1968's Review

Written on: 11/08/2019

Im sorry the transfer took longer than quoted but if you had kept the car taxed as you are legally required to do so, it would have sailed through like virtually all the others we arrange.

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Ajs1968's reply to Mjd360's Comment

Written on: 13/08/2019

My vehicle was taxed. The donor vehicle your company represented was obviously not taxed. So it did not sail through as the blame lays with your company.

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