Poor customer service

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Milod125's review of Simply Plates Limited www.simplyplates.com


“Poor customer service”

Written on: 11/05/2021 by Milod125 (1 review written)

I chose this company on the basis of good reviews, and a fair price.

However, I experienced poor customer service and a particularly slow response in dealing with my email queries. No phone number available to contact them. (I placed my order a day before a Bank Holiday weekend, but it still took 5 days to reply to my message during which time I was kept in limbo). Then, the icing on the cake - 10 days after placing my order, I received a refund from Paypal but with no message from Simply Plates to say they could not fulfil my order. How rude!

I would not recommend because of their poor customer service and lack of communication.

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