Written on: 13/05/2020 by mondomania (1 review written)
I have only just noticed that my interest rate is now 8.2% and not 2.9% as I had applied for. The customer service manager pointed out small print someway underneath the "apply now" button which states interest may be adjusted after application to up to 25% due to individual circumstances. Well I have a 100% perfect credit score, I am employed by the emergency services, hence no risk. There is absolutely no reason why this interest is adjusted and purely a slight of hand fiddle which I'm sure many people have unwittingly fallen foul to. I have escalated my complaint further and if is not successful I will be writing to the financial ombudsman. I urge everyone to do the same.
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