ReAssure Reviews - www.reassure.co.uk

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Latest Reviews

★☆☆☆☆

“Run them out of Town”

Written on: 05/01/2021 by MalakaiWyatt214 (1 review written)

Do not ring them. Telephone conversations are ignored. Do not email them, emails are ignored. Send only letters, get a certificate of posting. Keep a detailed record of everything you do. Give them enough rope, then go to the Ombudsman… Read Full Review

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★☆☆☆☆

“This lot are absolutely rubbish”

Written on: 11/12/2020 by AJAbrahams (1 review written)

I was transferred from L&G against my wishes. On 10th Septemebr I asked Reassure for an options pack - they sent the wrong one. Asked for another, no response. Employed a financial adviser to help - even he cannot get information. Am reporting this lot to the FCA. It is now 11th December and I cannot get even basic information. USELESS. USELESS. USELESS… Read Full Review

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Auntiehistamine's Response to AJAbrahams's Review

Written on: 05/01/2021

Ditto.

Do not respond in any way. Will not even respond to a Financial advisor.

Type of company that give the industry a bad name

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★☆☆☆☆

“The worst performing Pension scheme ever invented ”

Written on: 07/12/2020 by Insua296 (1 review written)

I have just received my pension statement today, It has lost the value of some 25% percent due to Covid etc The loss of £ 23999.76 and charged £900 pounds for the Privilege ? Barclays you should be ashamed of yourselves, its an absolute utter disgrace, If you are considering a pension scheme, don't bother as these People have your cash and basically get paid for there failure. … Read Full Review

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★★★★★

“Payment of policy”

Written on: 24/11/2020 by Hughnz (1 review written)

Payment of my policy was handled very professionally and in a timely manner, Their staff via the phone where great to deal with,and where very helpful With answering any questions I had. Very much appreciated their good service… Read Full Review

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★☆☆☆☆

“Terrible, steer clear of this lot!”

Written on: 29/10/2020

Awful, we've been waiting months to transfer out our pension with them. Terrible customer service and that's when you can actually get through to speak to someone!!!… Read Full Review

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Was this review helpful? 2 0
★☆☆☆☆

“the most disorganised monkey farm”

Written on: 17/12/2019 by lago (15 reviews written)

Brain Damage Like some others I entered in to a pension scheme with windsor life in the early 90s eventually after a stream of takeovers now Reassure. However since around 7 months ago the client service is run by idiots. Possibly some re-organisation. It takes weeks sometimes months to receive a reply after phoning which in itself is like the 3rd degree, lots of deerie's & darlings but no common sense. Even after receiving a letter of apology from a manager? When I phoned to talk to him I was… Read Full Review

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Was this review helpful? 12 0
★☆☆☆☆

“Needs intervention.”

Written on: 12/10/2019 by Floodep405 (1 review written)

Fund performance is terrible and there's little help to be had except from Call Centre Staff who know zilch. Takes TWO WEEKS to receive a Fund Switch Form. Imagine that!! They listed incorrect funds that I was invested in on the Switch Form. They don't send Annual Statements; have to call and ask for one. Then it arrives marked as a COPY, as if they've sent one. Nothing good about this company at all. Charges more than most other Pension Providers too. Looking to Switch companies right now… Read Full Review

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Lago's Comment

Written on: 17/12/2019

I am a client and absolutely agree this company is brain damage.

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★☆☆☆☆

“Poor you!”

Written on: 15/04/2019 by speckledhen251 (1 review written)

If you are checking for reviews on ReAssure it’s probably because you are finding their service is not quite what you would hope for. Well sorry to confirm but yes; their service is rubbish, their information is misleading, specialist staff are never available and good luck with waiting for that promised call back. I’m embarrassed to say that I once worked for one of the companies for which ReAssure now administers their old pension policies, I’m sorry!… Read Full Review

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Was this review helpful? 14 0
★☆☆☆☆

“My husband and I took out a life assurance policy 24...”

Written on: 17/10/2018 by CarlieDalton (1 review written)

My husband and I took out a life assurance policy 24 years ago. During this time we have paid between 20-75 pounds each month for a payout upon death of 45K. Today we received our policy review and to maintain this amount of cover they advised increasing the monthly payment to 185 pounds a month! We are cashing it in for less than we've paid in (2.5K) and putting it in an ISA. Avoid like the plague… Read Full Review

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Was this review helpful? 13 0
★☆☆☆☆

“AWFUL AWFUL AWFUL. Financial Ombudsman please take note!”

Written on: 04/10/2018 by quiver09 (2 reviews written)

Swiss Re group should sack the managing director of Reassure Ltd. Phone calls take 45 minutes to answer. The people in the respective departments are never there. Call backs never arrive. The standard reply is "We will respond with 10 working days"- It never happens. Its the same excuse each time. Just delay tactics to keep your money. Best way to get a response from them is to send them a formal complaint, which will get logged and handled individually by their complaints team, and if they… Read Full Review

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Was this review helpful? 17 0
★☆☆☆☆

“No way do they ReAssure”

Written on: 10/09/2018 by KimoraKirby (1 review written)

I had three policies that were originally with Barclays Life before ReAssure took them over. As I was recently coming up to my 55th Birthday contact was made one month prior to start the encashment process, despite countless emails, telephone calls the only result from this appalling organisation is a plethora of stories and delay tactics. Here we are now one month after my 55th birthday and still no release of funds that are legally mine, how is it this deceitful company can somehow not… Read Full Review

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Was this review helpful? 16 0
★☆☆☆☆

“Dreadful”

Written on: 26/08/2018 by dentopals (1 review written)

They take one month to respond to an email and then another month to act. This is no way to run an insurance company. I'm stuck with them although I originally purchased my insurance with Zurich, a large respectable company, but they sold it on. I wonder if they will ever respond if I have to claim. Avoid… Read Full Review

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Was this review helpful? 11 0
★☆☆☆☆

“On the 14th June 18, I wrote asking for the forms for...”

Written on: 16/08/2018 by Samsonwelshie (1 review written)

On the 14th June 18, I wrote asking for the forms for the encashment of a pension, as I wanted to obtain the forms to release my SERPS pension, it was sent 1st Class. I didn’t have any acknowledgement from ReAssure, the forms did not metallise and there was no acknowledgement from you for the request. On the 10th July 18: I rang to ask for the forms and confirm you have the right address, they stated they did not have the right address. I asked for the forms and I was told that it was too… Read Full Review

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Samsonwelshie's Response to Samsonwelshie's Review

Written on: 20/08/2018

Update: on Friday 17 I had a call to say that they were going to pay the money on Saturday by TT(?) If not in my bank Monday 20 Aug.

Par for the course no funds received, called and that although authorised it had not been sent. Then she read the note regarding the conversation that took place on Friday, put me on hold.

She couldn't find the number for the department involved so i'm left hanging on the phone, change of story it has been sent and it has till midnight to register in my account!!

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★☆☆☆☆

“Fobbing me off for my pension”

Written on: 09/08/2018 by eddiegumm (1 review written)

Reached 55 in July,I decided that I wanted to cash in my serps pension of £29000, they sent me out the forms and I was told 10 working days untill i got my money, sent the forms back and rang them a few days later to be told they had received the forms and it would take 15 working days,plus 2 days for the bank to clear payment, I waited untill 13 working days and rang for an update,only to be told that there was a form missing, they sent email of form ,I filled it out and sent it back special… Read Full Review

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Samsonwelshie's Response to eddiegumm's Review

Written on: 13/08/2018

I am having exactly the same problem

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Eddiegumm's Response to eddiegumm's Review

Written on: 13/08/2018

I have since sent two more of the forms that say they didn t get ,and they now say they have received them both.i asked how long untill I get my money and said it will take 10 working days,when i asked why iwas informed because i didnt send all the forms it has been cancelled and they have to start again, i said you didnt send me the form in the first place and she just appologised and said you might get it before 10 days, I said might is not very REASSURING. She said she will get someone to ring me in a couple of days ,I won't hold my breath. At least they have all the forms now. See what happens now

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★☆☆☆☆

“STAY WELL CLEAR REASSURE ARE PANTS !!!!!”

Written on: 01/06/2018 by Freddy157 (1 review written)

Reassure can not be trusted to sort out even the simplest of tasks. As for my personal experience they totally messed up my tax free sum date and my first pension payment has been delayed thanks to these bufoons. Get your money out of this mickey mouse company and pass your hard earned savings on to a firm that actually knows what they are doing. I hope they go out of business they are RUBBISH… Read Full Review

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Samsonwelshie's Comment

Written on: 13/08/2018

Worse than rubbish constantly delaying payments with ridiculous excuses.

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★☆☆☆☆

“£28000 Pension in my pot since 1988 Received £11000...”

Written on: 10/05/2018 by amki1 (1 review written)

I have put in my pension some £28000 since 1988 and I received £11000 in 2011 after 23 years of pension payments. I had to be retired medically in 2011 and that what I received. Questioned them about what has happened and they gave me some management expenses which they have helped themselves in my pension. MY ADVISE TO YOUNG PEOPLE " DO NOT TRY A PENSION PLAN AS THAT WHAT IS GOING TOP HAPPEN TO YOU AFTER 23 YEARS WHEN YOU CASH IT!! AVOID THIS COMPANY… Read Full Review

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Was this review helpful? 6 0
★☆☆☆☆

“Unhelpful ”

Written on: 03/05/2018 by Joseph1925 (1 review written)

FIve phone calls since march23rd rudest customer service ever they have held up my pension payout through Pure spite, lucky I recorded phones calls they will be dealt with… Read Full Review

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Was this review helpful? 5 0
★☆☆☆☆

“Waiting for Pension payment ”

Written on: 29/04/2018 by Ruth339 (1 review written)

I was widowed 7weeks ago, And despite my late husband surviving for sixteen days in March i had to refund the whole of the March payment to Reassure and since then I am still waiting for my Pension to be paid. The annuity was a transfer originally from the New Towns Pension Fund. I have made telephone calls and sent a complaint on line and so far no satisfactory explanation. I am 88 years of age, I have Direct Debits going out of my account so I am likely to go into the red and incur Bank… Read Full Review

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Was this review helpful? 10 0
★☆☆☆☆

“Awful Awful Firm”

Written on: 17/03/2018 by ygMcLaughlin90 (1 review written)

Had pension moved here by HSBC bank years ago. Ever since I have gone into their hands they muck everything up. Cant find stuff. Lose other things. No accountabiltiy, they almost seem to find it funny.I am still too young to do anyhting like cash in my pension but I am already worried about coming to claim this with these guys. beware beware beware… Read Full Review

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Reeviewor's Comment

Written on: 05/05/2018

Transfer it away then?

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★☆☆☆☆

“Avoid they are rubbish”

Written on: 06/03/2018 by Estebanu452 (1 review written)

Had a pension with hsbc....they sold it on to these clowns... filled forms in sent proof of id back.... still waiting ..... email them phonne them getting nowere they dont like paying out… Read Full Review

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