ReAssure Reviews - www.reassure.co.uk

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Latest Reviews

★☆☆☆☆

“Poor you!”

Written on: 15/04/2019 by speckledhen251 (1 review written)

If you are checking for reviews on ReAssure it’s probably because you are finding their service is not quite what you would hope for. Well sorry to confirm but yes; their service is rubbish, their information is misleading, specialist staff are never available and good luck with waiting for that promised call back. I’m embarrassed to say that I once worked for one of the companies for which ReAssure now administers their old pension policies, I’m sorry!… Read Full Review

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★☆☆☆☆

“My husband and I took out a life assurance policy 24...”

Written on: 17/10/2018 by CarlieDalton (1 review written)

My husband and I took out a life assurance policy 24 years ago. During this time we have paid between 20-75 pounds each month for a payout upon death of 45K. Today we received our policy review and to maintain this amount of cover they advised increasing the monthly payment to 185 pounds a month! We are cashing it in for less than we've paid in (2.5K) and putting it in an ISA. Avoid like the plague… Read Full Review

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★☆☆☆☆

“AWFUL AWFUL AWFUL. Financial Ombudsman please take note!”

Written on: 04/10/2018 by quiver09 (2 reviews written)

Swiss Re group should sack the managing director of Reassure Ltd. Phone calls take 45 minutes to answer. The people in the respective departments are never there. Call backs never arrive. The standard reply is "We will respond with 10 working days"- It never happens. Its the same excuse each time. Just delay tactics to keep your money. Best way to get a response from them is to send them a formal complaint, which will get logged and handled individually by their complaints team, and if they… Read Full Review

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Was this review helpful? 4 0
★☆☆☆☆

“No way do they ReAssure”

Written on: 10/09/2018 by KimoraKirby (1 review written)

I had three policies that were originally with Barclays Life before ReAssure took them over. As I was recently coming up to my 55th Birthday contact was made one month prior to start the encashment process, despite countless emails, telephone calls the only result from this appalling organisation is a plethora of stories and delay tactics. Here we are now one month after my 55th birthday and still no release of funds that are legally mine, how is it this deceitful company can somehow not… Read Full Review

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★☆☆☆☆

“Dreadful”

Written on: 26/08/2018 by dentopals (1 review written)

They take one month to respond to an email and then another month to act. This is no way to run an insurance company. I'm stuck with them although I originally purchased my insurance with Zurich, a large respectable company, but they sold it on. I wonder if they will ever respond if I have to claim. Avoid… Read Full Review

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★☆☆☆☆

“On the 14th June 18, I wrote asking for the forms for...”

Written on: 16/08/2018 by Samsonwelshie (1 review written)

On the 14th June 18, I wrote asking for the forms for the encashment of a pension, as I wanted to obtain the forms to release my SERPS pension, it was sent 1st Class. I didn’t have any acknowledgement from ReAssure, the forms did not metallise and there was no acknowledgement from you for the request. On the 10th July 18: I rang to ask for the forms and confirm you have the right address, they stated they did not have the right address. I asked for the forms and I was told that it was too… Read Full Review

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Samsonwelshie's Response to Samsonwelshie's Review

Written on: 20/08/2018

Update: on Friday 17 I had a call to say that they were going to pay the money on Saturday by TT(?) If not in my bank Monday 20 Aug.

Par for the course no funds received, called and that although authorised it had not been sent. Then she read the note regarding the conversation that took place on Friday, put me on hold.

She couldn't find the number for the department involved so i'm left hanging on the phone, change of story it has been sent and it has till midnight to register in my account!!

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★☆☆☆☆

“Fobbing me off for my pension”

Written on: 09/08/2018 by eddiegumm (1 review written)

Reached 55 in July,I decided that I wanted to cash in my serps pension of £29000, they sent me out the forms and I was told 10 working days untill i got my money, sent the forms back and rang them a few days later to be told they had received the forms and it would take 15 working days,plus 2 days for the bank to clear payment, I waited untill 13 working days and rang for an update,only to be told that there was a form missing, they sent email of form ,I filled it out and sent it back special… Read Full Review

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Samsonwelshie's Response to eddiegumm's Review

Written on: 13/08/2018

I am having exactly the same problem

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Eddiegumm's Response to eddiegumm's Review

Written on: 13/08/2018

I have since sent two more of the forms that say they didn t get ,and they now say they have received them both.i asked how long untill I get my money and said it will take 10 working days,when i asked why iwas informed because i didnt send all the forms it has been cancelled and they have to start again, i said you didnt send me the form in the first place and she just appologised and said you might get it before 10 days, I said might is not very REASSURING. She said she will get someone to ring me in a couple of days ,I won't hold my breath. At least they have all the forms now. See what happens now

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★☆☆☆☆

“STAY WELL CLEAR REASSURE ARE PANTS !!!!!”

Written on: 01/06/2018 by Freddy157 (1 review written)

Reassure can not be trusted to sort out even the simplest of tasks. As for my personal experience they totally messed up my tax free sum date and my first pension payment has been delayed thanks to these bufoons. Get your money out of this mickey mouse company and pass your hard earned savings on to a firm that actually knows what they are doing. I hope they go out of business they are RUBBISH… Read Full Review

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Samsonwelshie's Comment

Written on: 13/08/2018

Worse than rubbish constantly delaying payments with ridiculous excuses.

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★☆☆☆☆

“£28000 Pension in my pot since 1988 Received £11000...”

Written on: 10/05/2018 by amki1 (1 review written)

I have put in my pension some £28000 since 1988 and I received £11000 in 2011 after 23 years of pension payments. I had to be retired medically in 2011 and that what I received. Questioned them about what has happened and they gave me some management expenses which they have helped themselves in my pension. MY ADVISE TO YOUNG PEOPLE " DO NOT TRY A PENSION PLAN AS THAT WHAT IS GOING TOP HAPPEN TO YOU AFTER 23 YEARS WHEN YOU CASH IT!! AVOID THIS COMPANY… Read Full Review

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★☆☆☆☆

“Unhelpful ”

Written on: 03/05/2018 by Joseph1925 (1 review written)

FIve phone calls since march23rd rudest customer service ever they have held up my pension payout through Pure spite, lucky I recorded phones calls they will be dealt with… Read Full Review

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★☆☆☆☆

“Waiting for Pension payment ”

Written on: 29/04/2018 by Ruth339 (1 review written)

I was widowed 7weeks ago, And despite my late husband surviving for sixteen days in March i had to refund the whole of the March payment to Reassure and since then I am still waiting for my Pension to be paid. The annuity was a transfer originally from the New Towns Pension Fund. I have made telephone calls and sent a complaint on line and so far no satisfactory explanation. I am 88 years of age, I have Direct Debits going out of my account so I am likely to go into the red and incur Bank… Read Full Review

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★☆☆☆☆

“Awful Awful Firm”

Written on: 17/03/2018 by ygMcLaughlin90 (1 review written)

Had pension moved here by HSBC bank years ago. Ever since I have gone into their hands they muck everything up. Cant find stuff. Lose other things. No accountabiltiy, they almost seem to find it funny.I am still too young to do anyhting like cash in my pension but I am already worried about coming to claim this with these guys. beware beware beware… Read Full Review

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Reeviewor's Comment

Written on: 05/05/2018

Transfer it away then?

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★☆☆☆☆

“Avoid they are rubbish”

Written on: 06/03/2018 by Estebanu452 (1 review written)

Had a pension with hsbc....they sold it on to these clowns... filled forms in sent proof of id back.... still waiting ..... email them phonne them getting nowere they dont like paying out… Read Full Review

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★☆☆☆☆

“Avoid this company - they can't even statements correctly”

Written on: 21/02/2018 by ZoieHensley73 (1 review written)

I have dealings with Reassure for a number of years. I have 6 pension policies with them and at no time since they took over my policy have they managed to issue my statements together or correctly. I can retire later this year and am struggling to get final statements from them. Statement received with no policy no on it and when I rang them to find out what it related to they said they cannot give out policy numbers on the phone! USELESS - making a complaint to the FSA and pensions ombudsman… Read Full Review

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★☆☆☆☆

“Why so bad”

Written on: 20/02/2018 by lillymungo (1 review written)

Same story really pension maturity came went phone calls wrong policy numbers quoted wrong payments made tax was taken from monthly payments even though there was not any tax to pay ? not quite sure what that one was about. Then it gets worse a letter from HMRC changing tax code and saying i earn over a hundred thousand a year? I WISH!!!. Wish i had read review site first but did not think there was for this type of company. I just assumed they must meet guidelines and standard NOT such bad… Read Full Review

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Liza71's Response to lillymungo's Review

Written on: 23/02/2018

is your complaint been sorted?
as I am now worried of our policy me and my husband are paying them now for almost 9years.

thank you

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★★★★★

“excellent all round”

Written on: 11/02/2018 by ampers25 (1 review written)

I can only obviously comment on my own experience which seems to go against the other comments ; however, I can honestly say that their service was exemplary ... I decided to cash in a small pension and received the cash within 2 weeks from start to finish. When I did ring, the agents were more than helpful. The paperwork was comprehensive and issued promptly… Read Full Review

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Samsonwelshie's Response to ampers25's Review

Written on: 13/08/2018

This is clearly spam, because that is not what they are quoting over the phone. Did they charge you administration fees?

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★☆☆☆☆

“Just changing addres is a big hurdle”

Written on: 01/02/2018 by Kyla387 (1 review written)

I just wanted to provide ReAssure with a change of address. For security reasons, they only allow phone or mail. When I called the customer reprentative, she asked me several security questions that I answered. Obvioulsy it was not "secure enough" as they denied my right to provide them just an update. The way they treat their customers for the simplest administrative act is chocking and very stressful. I can not imagine the hurdle when it is about getting your pension back. Clearly this… Read Full Review

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Samsonwelshie's Comment

Written on: 13/08/2018

Yup I agree with that as I'm going through the same pain.

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★☆☆☆☆

“Absolute lowest of the low”

Written on: 22/12/2017

Absolutely useless robbing lowlifes,basically pension not paid,still waiting after numerous phone calls,told it would be put in my bank account weeks ago just fobbing me off.Official complaint letter in the post as is the one to FCA… Read Full Review

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Samsonwelshie's Comment

Written on: 13/08/2018

Same with my pension, I can't believe that they are allowed to continue by Financial Ombudsmen, I have seen that they have lost a lot of cases brought against them.

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★☆☆☆☆

“Life Insurance”

Written on: 23/11/2017 by maddieaddie (2 reviews written)

My father passed away recently and I put in a claim for his life insurance policy. Like many people here I have been messed about. Their paperwork asked for certain documents, which I duly sent. When I did not hear from them for a couple of months I telephoned them and was told they needed my passport, which I sent. Then they told me I needed to send my sisters passport (despite the fact she had signed a form confirming she was happy for them to deal only with myself). I have received much… Read Full Review

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★☆☆☆☆

“Pension not paid”

Written on: 15/11/2017 by 382Rollins (1 review written)

Like many others who have written reviews here, I have also been deliberately messed around in order to delay paying my pension, with similar excuses (sorry, we should have sent you the paperwork/sorry we sent you the wrong paperwork). Then they leave you hanging on the phone so long in the hope you will give up. I am now waiting for the 'sorry, we lost your paperwork' lie. Charge them interest and ensure you are compensated for any delays in payment, then they won't gain anything and will… Read Full Review

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