ReAssure Reviews - www.reassure.co.uk

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Latest Reviews

★☆☆☆☆

“Appalling record management and processes”

Written on: 14/09/2021

I lost my mum in July, a dual life policy had been taken out by my late father with Barclays. Reassure did not have the trust documents and blamed Barclays for not scanning it. Referential integrity of data is not understood or applied. ANYTHING takes 10 working days to process, they have lost the only copy of the Will I sent to them and they can 'only email' the other department and cannot call them - everything to do with departmental connectivity is broken and is 'their business process'… Read Full Review

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★☆☆☆☆

“Shocking customer service ”

Written on: 06/09/2021 by StephenSmithjones (1 review written)

I applied for my pension last November and reassure have delayed paying out since then . I have sent them numerous emails and all they do is send me leaflets, what company these days do not reply by email only replying by post . Anyone thinking of investing in this company should seriously reconsider and read all the negative reviews… Read Full Review

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★☆☆☆☆

“Pension for my 94 year old father not paid for over a year”

Written on: 13/08/2021 by nigeldoug (1 review written)

I reviewed my 94 year old fathers financial records and realised that he has not been paid his pension by ReAssure since July 2020 when they were apparently taken over by Phoenix. They have been unable to give me a reason why it has not been paid and I have received nothing in writing from them since notifying them over two weeks ago. My father has all but exhausted his savings and they are not giving this matter the urgency it deserves. He has not changed his residential address or his bank… Read Full Review

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★☆☆☆☆

“Anything but Reassured”

Written on: 05/08/2021 by Robb65 (1 review written)

My father passed away earlier this year, I applied for a claim for my poor widowed mother in March, its been 5 months and I have heard nothing from ReAssure. Just to put things into perspective, I applied for Attunity from Centrica and Aviva and they constantly communicated with me AND I got both claims within 2 months! I would not encourage anyone to invest anything into ReAssure...They are anything but assured. Everytime I call, they say they will call back, they promise and then I hear… Read Full Review

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★☆☆☆☆

“Always knew that L&G selling my bond to Reassure was...”

Written on: 24/07/2021 by tonyxxxxx (1 review written)

Always knew that L&G selling my bond to Reassure was iffy but was not in position to do much about it at the time. REASSURE told me that I did not exist then would not give me my bond value and continually blocked my access to their portal. After at least spending 10 hours trying to get through and/or speaking with agents, I was told that they only deal with customer transactions through the mail and paperwork with WET SIGNATURE. This saga is still ongoing and it has made me quite seriously… Read Full Review

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★☆☆☆☆

“Cash Flow / Liquidity problems ????”

Written on: 16/07/2021 by 454Holmes (1 review written)

I have now been waiting over one month for my pension payment from ReAssure Ltd., Telford, Shropshire, despite telephoning them several times and speaking with their so called customer service agents, I have also emailed them directly, all to absolutely no avail. What is particularly worrying, is the possible reason for their non-payment being not just their usual inefficiency and incompetence, but rather are they experiencing some sort of cash flow/liquidity issues ??? Surely ReAssure's top… Read Full Review

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★☆☆☆☆

“dont trust them”

Written on: 17/06/2021 by charlesproctor2406 (1 review written)

I am an ex serviceman and when I left the forces I transfered my forces pension into a buy out pension plan , I was guaranteed my pension would match the forces pension . Well how wrong wads I they wont pay my pension till age 65 so 5 years lost in pension payments and no tax free annuity l they have offered me is £100 as goodwill for stress and a payment into my pension fund which does nothing in relation to late payment or tax free annuity I. am now seeking legal action… Read Full Review

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★☆☆☆☆

“Not worth one star”

Written on: 16/06/2021 by LaLiv (1 review written)

Promises made and broken. Oh, let's see how many fences we can make our customers jump over . Put everything in writing to waste a few days , anything so as we don't have to give them their money. It's called withholding funds for no good reason. Excuse after excuse. No-one in who can authorise the payment. Oh it's being manually calculated and it's been escalated. Meanwhile the client is left to chase their own money. Covid has been a great excuse for this company. When I was at work it was… Read Full Review

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★☆☆☆☆

“Truly awful ”

Written on: 16/06/2021 by Lindsey1950 (1 review written)

I have been waiting for over 4 months to get my pension valued in order for me to sort out what I do with it as I near retirement. I have logged 41 hours of calls plus many failed calls on hold for 30 minutes plus. My policy was a L&G one which was under guarantee for being mis sold. This company have literally no cohesive communications and their staff are not even able to EMail!! I have now put in a complaint to the financial Ombudsman, The FCA and am emailing the CEO of ReAssure… Read Full Review

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Tonyxxxxx's Comment

Written on: 24/07/2021

I have also been made ill for the same reasons.

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★☆☆☆☆

“Frustration with the incompetence of these paper pushers!”

Written on: 07/06/2021 by 212Taylor (1 review written)

Formerly L&G have always paid my pension on the 1st of each month. On 4th April 2021 I contacted ReAssure and advised them of a change of bank details into which my monthly pension drawdown should be paid. Around 3rd week of April I received a telephone call in which the change of details were confirmed with the advisor. Having not received the funds into my account on the 1st I telephoned ReAssure on 4th May and after a 30 minute wait was told somebody would contact me within 48 hrs to… Read Full Review

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★☆☆☆☆

“Trerrible Customer service fpr ex L&G Stakeholder pensions”

Written on: 10/05/2021 by tiLee477 (1 review written)

Poor service - tried to pay in lump sums to pensions Three out of six cheques not cashed three months later. Cant get a sensible reply. Tried phoning - Hopeless. Legal and General has a lot to answer for transferring these stakeholder pensions to such a company with poor customer service. Now preparing a formal complaint. Their fees are not transparent either. They need to invest in improving customer service both telephone and by mail. There is currently no online service for ex L&G… Read Full Review

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★★★★☆

“Couldn’t fault Reassure”

Written on: 06/05/2021 by 333Hagan (1 review written)

From start to finish Reassure customer service couldn’t be anymore helpful with my pension! It only took a matter of weeks from I turned 55 to receive my pension payment into my bank account. Always answered calls I made within minutes no waiting around on the phone either! Very happy customer… Read Full Review

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★☆☆☆☆

“1 star is too much.”

Written on: 28/04/2021 by lago (16 reviews written)

1 star is too much. they have no response from the website after 6 weeks, not even an acknowledgement. Then after 1 hour of trying on the phone........... they have options: 1. are you a financial advisor 2. are you dead 3. all other enquiries I went for the 3rd as I'm not dead! I was told it was the wrong department, he put me thru' to the pensions man who said it takes 20 days to send pension statement or 3 months for a full statement whatever that means. The end of this..... seriously… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 13/02/2021 by Tonyjohnwales (1 review written)

this company will not pay out any pensions. They should be forced to by the financial ombudsman. No answer to calls fobed off my pension is overdue.bad service do not pay the any money, Also tjin that the companies transferring to the are in on it. … Read Full Review

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★☆☆☆☆

“Atrocious! Shocking! What a terrible company.”

Written on: 11/02/2021 by Tomia (1 review written)

Whwre do I begin. This company does not care about staff or their customers. I'm glad we are not their customer any longer but my complaint remains opened. They must he glad too for not having customers like us who speak the truth about a terrible company. I believe it's all about capital gains more than anything. I can't figure out why else they would be such a badly ran organisation… Read Full Review

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★☆☆☆☆

“DISBELIEF RE CUT OFF CALL ”

Written on: 27/01/2021 by Goodeth (1 review written)

Waiting over on hour then an adviser re my pension encashments says he cant find anything re my documents being received and yet they were COURIERED to Reassure back on 17 December 2020 and the courier company would have made contact if undelivered !! My call got cut off and no call back My husband died in October 2020 and I made this clear when I first contacted Reassure that I desperately needed these funds hence encashing the whole pension. THIS is unbelievable behaviour. WHAT DO I DO NOW… Read Full Review

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★☆☆☆☆

“Unbelievably Poor Service”

Written on: 26/01/2021 by SueLansdell (1 review written)

My father recently passed away and so as his NOK I had to contact Reassure to advise them of his death as he had a pension with them. I am a month on now and still waiting for the closure paperwork, they haven’t sent the P45 to the HMRC either. I have written to them, called them (always having been on hold for hours) and still nothing just every time being told it’s all in progress and I will hear soon. I even called today and the telephone system is not even working. So all in all a… Read Full Review

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★☆☆☆☆

“Run them out of Town”

Written on: 05/01/2021 by MalakaiWyatt214 (1 review written)

Do not ring them. Telephone conversations are ignored. Do not email them, emails are ignored. Send only letters, get a certificate of posting. Keep a detailed record of everything you do. Give them enough rope, then go to the Ombudsman… Read Full Review

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★☆☆☆☆

“This lot are absolutely rubbish”

Written on: 11/12/2020 by AJAbrahams (1 review written)

I was transferred from L&G against my wishes. On 10th Septemebr I asked Reassure for an options pack - they sent the wrong one. Asked for another, no response. Employed a financial adviser to help - even he cannot get information. Am reporting this lot to the FCA. It is now 11th December and I cannot get even basic information. USELESS. USELESS. USELESS… Read Full Review

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Auntiehistamine's Response to AJAbrahams's Review

Written on: 05/01/2021

Ditto.

Do not respond in any way. Will not even respond to a Financial advisor.

Type of company that give the industry a bad name

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★☆☆☆☆

“The worst performing Pension scheme ever invented ”

Written on: 07/12/2020 by Insua296 (1 review written)

I have just received my pension statement today, It has lost the value of some 25% percent due to Covid etc The loss of £ 23999.76 and charged £900 pounds for the Privilege ? Barclays you should be ashamed of yourselves, its an absolute utter disgrace, If you are considering a pension scheme, don't bother as these People have your cash and basically get paid for there failure. … Read Full Review

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