Reassure NOT!

Click here if this is your business
ReAssure - www.reassure.co.uk
★☆☆☆☆
1.1
3.0% of users recommend this
  • Customer Service

  • Ease of Use

  • Value For Money

Click here if this is your business

MarkDusty's review of ReAssure - www.reassure.co.uk

“Reassure NOT!”

★☆☆☆☆

written by MarkDusty on 24/01/2024

Reassure by name but not by nature. It has been four weeks since I first enquired about cashing in my pension. The first three weeks I was constantly on the phone asking for information on how to do this. Only to be told that a pack would be sent out in the post for me to complete. As to date this has not been received. Now I am being told I needed to call before a certain time to discuss this query which wasn’t mentioned previously, only to be told I would receive a call back but have not. The member of staff who I assume was working from home was more concerned about his dog barking. Now I am calling but being told by voicemail there are problems with the phones so cannot talk to anyone. I get the impression that reassure do not want to pay my money.

  • Customer Service

  • Ease of Use

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 4 0