Anything but reassuring

Click here if this is your business
ReAssure -
3.0% of users recommend this
  • Customer Service

  • Ease of Use

  • Value For Money

Click here if this is your business

Sarahidavies's review of ReAssure -

“Anything but reassuring ”


written by Sarahidavies on 29/11/2023

A 2 year saga which remains ongoing including:
14 missed payment allocations
Missed annual statements
Failed to implement a request to switch funds for 2 years

Pension Ombudsman is now involved and they are still slow to engage to conclusively resolve anything.

Also, the Financial Ombudsman Service (FOS) received 326 new complaints against ReAssure between 1 July 2021 and 31 December 2021. As a result, ReAssure is the most complained against firm in the decumulation life and pensions category.

They may be charging only a 1% fee, but from my own experiences they have done very little to deserve it and their actions (or inaction) has materially impacted my pension pot.

Furthermore, for the stress, the man hours involved to continually chase them, to escalate the matter to the regulator (and the 7 month wait), and the back and forth weekly to resolve all of the issues (still ongoing) over 2 years, they are of the view that my request to refund the 1% fee is not reasonable, and that a £500 compensatory sum is sufficient. Madness.

Avoid at all costs.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 1 0