How can they get away with it

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Mick_Austin's review of ReAssure - www.reassure.co.uk

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“How can they get away with it ”

Written on: 29/11/2021 by Mick_Austin (1 review written)

I need to take out a tax free amount of my pension. Filled in all the forms and was told I should receive my money by the 8th of November.
Well, as you probably have guessed the money didn’t arrive.
Since that date I have called them at least twice a week and I can’t get an answer to why my money isn’t in my account.
On the 12th I received a call from Reassure to inform me that my money would be in my account by next Friday (19th) still no money, but was I received was a letter checking if my complaint was because I still hadn’t received my money or something else and if it was something else to contact them.
Well I did call them today and they still can’t give me an answer, I just get fobbed off by being told someone will contact me in the next 24 hours. I bet I won’t receive that call either.
I am so angry

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