the most disorganised monkey farm

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lago's review of ReAssure - www.reassure.co.uk

★☆☆☆☆

“the most disorganised monkey farm”

Written on: 17/12/2019 by lago (15 reviews written)

Brain Damage
Like some others I entered in to a pension scheme with windsor life in the early 90s eventually after a stream of takeovers now Reassure.
However since around 7 months ago the client service is run by idiots. Possibly some re-organisation. It takes weeks sometimes months to receive a reply after phoning which in itself is like the 3rd degree, lots of deerie's & darlings but no common sense.
Even after receiving a letter of apology from a manager? When I phoned to talk to him I was passed from 3 departments no-one knowing him!
My advice steer clear if you like customer sensible service. Meantime anyone knowing na efficient pension company please let me know.

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