Steer clear

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Curran2395's review of Prudential Pension

★☆☆☆☆

“Steer clear”

Written on: 26/10/2015 by Curran2395 (1 review written)

The customer service is non existent I have a very small pension with this company that was due to pay out on the 30th September I am still waiting I have contacted them on a daily basis to be told somebody will ring me back this never happens
When I asked for the name of the CEO so I could put a complaint in writing I was amazed to be told to hold till they went to find out who that person might be!
Everyday I am told that some mysterious back office is dealing with my request what they need to realise is that this is my money they are dealing with and not their own.
I will make my daily phone call now and if nothing is forthcoming I will be of to the small claims court this afternoon.
AVOiD LIKE THE PLAGUE

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Alexjohnstone's Response to Curran2395's Review

Written on: 30/11/2018

This is identical to my experience with the Prudential uk

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