lazy customer care

Click here if this is your business
★☆☆☆☆
0.9 / 5
0% of users recommend this
Click here if this is your business
  • Customer Service

  • Ease of Use

  • Value For Money

petercb's review of Prudential Pension

★☆☆☆☆

“lazy customer care”

Written on: 09/03/2013 by petercb (1 review written)

I recently applied for a pension pack pack from Prudential. 32 days later it still has not turned up. When telephoned they fob you off with tales of 'faxing it through' , 'being sent by recorded delivery'. You deal with both Scotland and India , and there is not one shred of cooperation or communication between these two sites.
The whole operation is indolent, inefficient and totally lacking in the basic concepts of 'customer care'.
I have now e-mailed their CEO and that does seem to have stirred up the hornets nest.
The pension fund itself has proved to be a dismal failure, and considering it was in a high risk, high return form it proved to perform no better than a basic 'no frills' fund.
They still have yet to resolve my complaint.
DON'T TOUCH 'EM , STEER CLEAR

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0