executive pension scheme

Click here if this is your business
★☆☆☆☆
1.2 / 5
5% of users recommend this
Click here if this is your business
  • Customer Service

  • Ease of Use

  • Value For Money

Haleyqq419's review of Aviva Pension www.aviva.co.uk

★☆☆☆☆

“executive pension scheme”

Written on: 26/01/2016 by Haleyqq419 (1 review written)

Tried to access my pension (approx full payment of £3,000) June 2015. Problem being that in 1985 it was with the original company I worked for and which has since been sold, involving a Director/Trustee and company name change - I have now retired. This pension scheme was originally with Norwich Union.
Sent in all documents to Aviva as required - but they ask for even more.
Not forgetting the scenario of a document being sent to the Trustee who completed and forwarded to Aviva - months went by no Aviva action. When enquiring, was told it was an 'old' document and the 'new' document, recently revamped, ought to have been forwarded and this second document would need to be completed to progress the pension!
Customer services (!) - never same person. Unfortunately as I am not a Trustee of the scheme only beneficiary I have had difficulty in moving any problems with Aviva forward - even though the Director/Trustee concerned gave full permission for Aviva to speak to me and deal with queries in order to expedite matters.
Up to date I have: since October 2015 to date phoned Aviva 12 times and during January 2016 sent in 2 internet complaints and 2 email complaints - no response at all even though complaints are supposedly dealt with within 48 hours.
Promised return telephone calls do not materialise. Aviva do seem reluctant to pay what is due. A further document has now been sent to them via the company and Trustee in the hope that this will finalise matters but I do not hold out much hope of every receiving what is due.

  • Customer Service

  • Ease of Use

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0