the most terrible unfriendly website & customer service

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★☆☆☆☆
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adelielaurans's review of AEGON

★☆☆☆☆

“the most terrible unfriendly website and customer service”

Written on: 02/12/2019 by adelielaurans (1 review written)

Banks and UK tax offices virtual and direct contacts are Heavens in comparison of Aegon !
This is certainly the most useless website in can be in this field.
I tried today to find just to log in where you are if you are a user from a company - is it in the customers or in the employers ???
If you are not a specialist in pensions, then good luck. Because you have to know exactly what type of contract you have and this is not the sort of information you have.
I tried to log in but is asking the most stupid questions ever- even my log to the bank is easy peasy in comparison.

I have then tried to call and the customer service is the most unhelpful ever. If you don't reply to their exact questions, they have no will to help you whatsoever. And because their quesions over the phone are completely differents from the question on the website to reset your password, you can't get prepared.

Informed my head office and suggested another company far more friendly not just with the companies but with the users...
Will make sure we move out of this terrible service.

  • ridiculously unhelpful

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