PiggyBank Reviews - www.piggy-bank.co.uk

DJS House, The Riverside Suite, Knapp Mill, Mill Road, Christchurch, BH23 2JY
★★★☆☆
3.4 / 5
63.9% of users recommend this
  • Value For Money

Description (provided by business)

At PiggyBank, we're dedicated to being your 'go-to' short-term lender when you need a bit of extra cash to cover an unforeseen expense. If you're a first time borrower with PiggyBank, you are able to apply from between £100-£1000 for up to 5 months. Representative example: Amount of credit £250.00 for 30 days. Total amount payable £310. Interest £60. 292% fixed. Representative APR 1270% WARNING Late repayment can cause you serious money problems. For help, go to the Money Advice Service website.
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Latest Reviews

★☆☆☆☆

“Threatening text daily ”

Written on: 01/11/2018 by sommerville2015 (1 review written)

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PIGGY BANK do not help in financial difficulty they cause stress with daily threatening text messages although you've responded via the email service they offer they respond with we shall aim to respond within 10 day's while the treats still continue and interest is still being added unless you call the premium 0800 number costing you more..they also don't understand some people can't answer phones during work hours as we all don't work in an environment that allows this...stay well clear of… Read Full Review

By Danwareuk

Written on: 02/11/2018

Hi there,

Thank you for your feedback.

We appreciate that you are unable to call us during your work hours and that you have emailed our customer care team to let us know of your circumstance. We are working hard to work with every one of customers to reach a positive outcome.

Although our 0800 number is a free line and is the best way to get in contact with us, we can work with you over email to rectify the accrued interest.

All the best,

Omar

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★★★★★

“Defo recommend these”

Written on: 30/10/2018 by ixHeath253 (1 review written)

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I found the service to be very quick, no hassle lender. I will definitely use again if needed… Read Full Review

By Danwareuk

Written on: 02/11/2018

Hi there,

Thanks for leaving a review!

We're so glad you found our service simple and convenient. We work hard to ensure that our customers have the best experience possible. Remember if you do need us again, you can simply log in to your account and re-apply— just make sure your details are correct!

Have a great weekend,

Omar, PiggyBank

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★☆☆☆☆

“Appalling ”

Written on: 28/07/2018 by 77angryjoe (1 review written)

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Loan sharks, I originally took out a loan for £600 over 5 months. Whilst talking to a family member about the loan, they were horrified at the interest rate I was paying and kindly offered to clear the loan for me and I would pay them back without any interest. I called piggy bank to arrange to settle my account to be advised that they would not take the payment from my family member who was with me at the time and wanting to pay with their debt card. Anyway a long story short we had to… Read Full Review

By Danwareuk

Written on: 02/10/2018

Hi there,

Thanks for your feedback.

It is difficult to gain proof that you have authorisation to use another person's card to settle your loan. So in order to protect customers from fraud and data protection breaches, we do not allow customers to repay their loan with a third party card.

If you would like to discuss this further, please email or call us and we will be able to look into this.

Many thanks,

Omar

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Masonary's Response to 77angryjoe's Review

Written on: 31/08/2018

So there not loans sharks you just got angry that YOU didn't read the T&C. Clearly that's your fault don't maKe things up do u even kno what a loan shark is people like u should be banned from leaving reviews I would reccomend piggy bank and I definitely wouldn't ring them up and complain about something before reading the T&C THAT WOULD BE DUMB

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77Angryjoe's reply to Masonary's Comment

Written on: 31/08/2018

It’s not in their T&C’s that’s my point!!! People like me should be banned, I have no doubt that if my complaint was put in writing it would have not been dealt with, so I have the luxury of Freedom of speech. Everyone is entitled to voice their opinion/view if you don’t like it that’s your choice!!

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★☆☆☆☆

“Stay well clear! ”

Written on: 01/05/2018 by MakaiWare194 (1 review written)

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Loan gets accepted then they will whilst on the phone asking questions just stop the loan without you agreeing then rejecting your second application that they MADE you do!!… Read Full Review

By Danwareuk

Written on: 02/10/2018

Hi there,

While we do our best to help all of our customers, as a responsible lender sometimes we feel the need to conduct further checks on an application.

We do allow customers to reapply 14 days after they were unsuccessful.

If you'd like to discuss this further, you can freephone 0800 206 1560.

Many thanks,

Omar

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★☆☆☆☆

“Don’t bother”

Written on: 29/04/2018 by Connor209 (1 review written)

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Better pay day lenders out there, piggy bank may look good because it’s “quick and online” but honestly they are terrible. If you need money, go with myjar… Read Full Review

77Angryjoe's Comment

Written on: 28/07/2018

I agree and MYJar’s staff are helpful and friendly unlike Piggybanks -rip off merchants

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★★☆☆☆

“Inconvenience ”

Written on: 25/03/2018 by 106Webb (1 review written)

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Could of chose out of hundreds of similar loan companies but liked the sound of this one. Not a problem applying and was quick. I was approved my loan and signed all i needed to. Then to my surprise rather than the money being paid to my account then. I got a statement saying it was going to be 3 hrs at 9am, is when it will be sent. Come 9am no money so checked website and it now says another three hours it will be in at midday. No explanation for changes in fact its like the 9am one never… Read Full Review

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★★☆☆☆

“Awful customer service ”

Written on: 01/02/2018 by VincentBlackburn (1 review written)

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Took a loan with them Never defaulted or not paid on time! Twice I’ve had to add a new card in5 months due to losing one and one was damaged this month had so many emails as they said I’d not added my card and they couldn’t take payment so I asked what card they trying and it was wrong one! So gave new details again! And then the customer service lady then says in a rude way “why do you keep changing you cards? What’s going on in your life? I was taken aback and said to her why is… Read Full Review

77Angryjoe's Comment

Written on: 28/07/2018

They treat their customers awfully. Do they not realise that without their customers they wouldn’t have a JOB!!

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★☆☆☆☆

“Quick To Take Early Payment! Not so Quick to approve again”

Written on: 17/01/2018 by Mark_Waller75 (1 review written)

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Have used these guys a couple of times now and each loan has been paid in full 99% of the time well before the actual agreement end date. However has reapplied recently in the last month and have been declined. There is no valid reason for this, as stated any loans have been paid in full early, call credit and experian both give me medium credit score which is more than enough for other lenders. Have tried on 3 occasions to speak to someone about this there to be fobbed off with someone will… Read Full Review

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★★★★★

“Amazing”

Written on: 21/08/2017 by Allan19912509 (1 review written)

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Very good service,always accepts my application and helps me out when in need ,wouldn't go to any other lender. Thanks piggy bank !… Read Full Review

By Danwareuk

Written on: 25/09/2017

Thank you for your review.
Kind regards
PiggyBank

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77Angryjoe's reply to Danwareuk's Comment

Written on: 28/07/2018

Clearly you have been the exception to all the other complaints about them on this site - congratulations I’m sure they will treat you poorly at some point in the near future

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★★★★★

“Great Customer Service”

Written on: 02/05/2017

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I was hesitant to apply for a loan with PiggyBank as anybody knows it is not a good idea to borrow unless you're able to pay back. I applied first time and was accepted. I encountered some difficulties when paying the money back so contacted PiggyBack straight away. They dealt with my issue promptly and allowed to set up an affordable payment plan. The team is great and always willing to help. Very happy customer… Read Full Review

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★★★★★

“Went Above and Beyond!”

Written on: 25/04/2017 by LiamRees (1 review written)

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Great and easy loan company with the patience of saints, as my hours decreased and other minor debts creeped up there was a point where I could not afford repayments with this company but once I explained my situation they helped put me on a new payment plan and kept with me till the end, thank you so much for everything, friendliest loan company out there! Not a bad word to say about you!… Read Full Review

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★★★★★

“Declined by others but not piggy bank thank you!”

Written on: 08/02/2017 by Ariana290 (1 review written)

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Thank you piggy bank! My other declined me after i payed them back! then i went to try another lender got declined so gave piggy bank a go and all ok!… Read Full Review

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★☆☆☆☆

“Rogue lender”

Written on: 01/02/2017

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This company is cancer. After sending my application they forwarded my details to some other companies. Now every day I recieve phone calls, texts and spam on my email including some sham attempts. Their customer service after "investigating the case" stated that it didn't happen at all. I applied for their loan two months ago...I unsubscribed from about 40 mailing lists but there are still sham mails that can only be blocked one by one. I really regret that I was in need that day and tried… Read Full Review

By Danwareuk

Written on: 14/02/2017

Hi there,

Without any further information, I cannot look into this matter. I can confirm that PiggyBank would not sell your details to any other company for marketing purposes. If we have declined your loan application, we will work with other lender's in our sector who may be able to help you. We give this option as a choice. If you did not select this option, then your details would not have been passed to anyone else.

If you originally applied for the loan from a broker, the best option is to contact them and ask them to remove you from marketing.

If you have any further information, please forward this onto us and we will be able to assist you in this matter.

Kind regards

Dan

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77Angryjoe's Comment

Written on: 28/07/2018

Fob off the customer again, not accountability or responsibility from piggy bank. They are a responsible lender - yeh right!!!! Joke more like it

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★☆☆☆☆

“A complete shambles”

Written on: 22/12/2016 by LandonKearney (1 review written)

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They give you a time and date the money will come into your account. I did not recieve. I was approved but no money was given into my bank account. But yet they still took a payment off of me? Complete disgrace and I would stay well away… Read Full Review

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★☆☆☆☆

“Still waiting for my money”

Written on: 13/11/2016 by HunterMcCaffrey1987 (1 review written)

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I was approved for a loan and was told the money would be in my account at 10am. The time came and went, no money. Then a message said i would get my money at 1pm. The time came and went, still no money. Another message said the money would go in my account no later that 22.00 on 12/11. Still no money. The loan agreement has been signed, the documents are all there, they are waiting for my first installment but, despite a message saying the money went in my account at 22.59 on 12/11, i am still… Read Full Review

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★★★★★

“Excellent lender”

Written on: 28/10/2016 by skyblue2027 (1 review written)

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Very clear and quick payout. I ran into payment issues and they were very understanding and set up a payment plan. Very pleased with service. Thank you… Read Full Review

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★☆☆☆☆

“Waste of time ”

Written on: 09/09/2016 by Joshburns88 (1 review written)

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I paid in full and got declined on the next one terrible service… Read Full Review

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★☆☆☆☆

“Loan refused”

Written on: 20/06/2016 by Wardy71 (1 review written)

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After paying back my loan on time I was refused another loan of them… Read Full Review

77Angryjoe's Response to Wardy71's Review

Written on: 28/07/2018

This way they can mess up your credit score, they don’t want you to pay your loan early or on time, as they won’t get their ridiculous interest rates!!! Loan sharks

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★★★★★

“Really great lender”

Written on: 10/06/2016 by stevo12345 (1 review written)

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Piggybank have been really helpful when I've needed a bit of extra money to last me until payday. When i lost my job, they worked with me to clear my loan and they even stopped interest. i would recommend!!… Read Full Review

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★★★★☆

“Helpful bunch”

Written on: 01/05/2016 by ArielRandall (1 review written)

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I needed a few quid until payday so I googled and poggybank came up. I went though go the application process and had to give lots of information. I paid back early and didn't get charged. All in all not bad at all… Read Full Review

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