AWFUL CUSTOMER SERVICE

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Dunnaa62's review of 24/7 Moneybox - www.247moneybox.com

★☆☆☆☆

“AWFUL CUSTOMER SERVICE ”

Written on: 19/03/2019 by Dunnaa62 (1 review written)

Firstly i applied day 1 for £200. Told me gone through beem accepted.... day 2, nothing. Email them and ask to 100% cancel my account and application. Receive a response saying 'are you sure? We can have money in your acc right away". I INSTANTLY reply "yes please 100% cancel my application and my account effect immediately". I then hear nothing from them till day 3. I am checking my internet banking and see +£80moneybox247 credit.
I instantly email them and say why is there £80 when i applied for £200 and why has this been deposited after i confirmed for my application to be cancelled. Completely unauthorised. Took a further 2 days for a pretty rude response. They took the £80 back and then took a further 2 emails to the company and a further 2 days for a confirmation that my account is closed.
All in all, 7 days worth of me emailing constantly, being lucky to notice a credit of a random amount by them, and resilience of wanting to ensure it is closed for NOTHING.
The entire time they said i was approved for £200 but only deposited £80. Imagine waiting multiple days for £120 less than you needed! NEVER AGAIN

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