written by on 16/11/2011
I ordered this on Sunday and received it today (Wednesday), so am more than happy! I felt compelled to write a review after reading quite a few bad ones on this company. I have to say I didn't do any research and quite stupidly ordered without knowing who this company was, when I didn't receive (or so I thought) a confirmation email, I started to panic and did some research which was not good, however, my confirmation email did actually come through in the junk mail, I then received an email to say it had been despatched yesterday and today I have received it. As far as price comparison goes, it's retailing at a similar price to John Lewis, could have possibly got it cheaper elsewhere but I'm happy and it's the genuine article.
written by on 05/08/2011
If you call the Telephone No. supplied on the website, no one will answer. If you send query emails, no one will answer. They state the No. of stock on the website, but the information must be untrue, as it has been more than 3 weeks since the order, and I have not yet received any of the items, even though 3 of the items were supposed to have been in stock at the time of the order. I managed to get in touch with them after some research into the company "When Sparks Fly Ltd." who owns "Brio Train Sets" and many other similar webistes (all their phones not answering similarly!), I was told that 3 items (different from the above) will be dispatched soon, and the remaining item to come back in stock the following week. However, nothing has arrived, their phone is not answering again, and now even my account on their website has disappeared!! I am probably going to just lose all my money. Don't order from them, nor any of the other "When Sparks Fly Ltd." websites. I think they are just full of lies.
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Guest's Comment
Written on: 18/08/2011
I have had the same experience as you. A week ago I ordererd a brio train set. I had reason to phone and as you say phone calls not answered this started to ring alarm bells. The money was taken from my account 2 days later. I have tried e-mailing without reply. I think I will have to put this down to experience unfortunately. On further investigation this company has been scamming people for a while. why are they allowed to get away with it. I wish I had read your review before I placed my order. I will be more careful in future. I am very angry. Why is the website still on google.