Cigs.eu Reviews - www.cigs.eu

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Latest Reviews

★☆☆☆☆

“Don't waste your time”

Written on: 23/01/2014

I ordered 2 sleeves of Marlboro over 18 months ago. They took my £60 odd pound and I never heard anything again. I wrote a review on their website telling people to steer clear but they deleted the comment within an hour… Read Full Review

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★☆☆☆☆

“Avoid it!!!!”

Written on: 04/10/2013

Ordered few sleves of them, waited months, never got them. Do not try it… Read Full Review

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★☆☆☆☆

“I made two orders with these rip of merchants.never...”

Written on: 05/06/2013

I made two orders with these rip of merchants.never received either or any letters to say that my order had been sized warning.DON'T GO ANYWHERE NEAR THESE… Read Full Review

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★★★★★

“To balance to other (probably British) reviews : the...”

Written on: 07/05/2013

To balance to other (probably British) reviews : the site is excellent, the prices correct, the cigarettes genuine (as far as my palate can tell) and the delivery OK (sometimes a bit long, ie 2 weeks, but it arrives). The vast majority of the unhappy must be British, has the UK has a reputation of being quite hardcore on duty issues. Plus all the raging customers I've seen happen to be from the UK. There my be a clue to pick up there. I'm living in France and never had any issue whatsoever… Read Full Review

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Theweaze's Comment

Written on: 08/06/2013

This cigs eu are a rip of company.Its not because im British.they took £300 of me.All i got for two months was excuses.I have been getting my cigarettes from a online swedish company,for over a year.
they have sent orders every time,and i get them in 8 days.so its rubbish to say it is because im british,i dont get orders from
cigs.eu.im annoyed they are still trading.

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★☆☆☆☆

“Too good to be true? Of course it is.”

Written on: 02/04/2013

Yes, I've been scammed by the look of it. No Cigs after 9 weeks, no reply to entails. Going to the bank who have said I should get my money back. Fingers crossed. AVOID!! … Read Full Review

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★☆☆☆☆

“AVOID!!”

Written on: 24/03/2013

Just re-iterating what everyone else is saying. My order never arrived(supposedly sent 2 months ago), and they ignore emails. Do not use them!! There is a London adddress on their website - does anyone know if this is genuine?… Read Full Review

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★☆☆☆☆

“this site is a rip off”

Written on: 01/03/2013

i ordered some cigs off this company they never arrived i sent them about 10 email not once did they reply i would advise anybody out there not to order cigs from this site what a rip off merchants… Read Full Review

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★☆☆☆☆

“DO NOT BUY FROM THIS COMPANY ! ! !”

Written on: 09/02/2013

They will not send your order & will claim that your order has been seized by U.K.B.A when you enquire when your order will be delivered. DO NOT PURCHASE - YOU HAVE BEEN WARNED !… Read Full Review

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Andreaj2's Comment

Written on: 27/02/2013

I sent my order on t he 5/12/12 and they have taken £28.95 from my credit card. I still have not received the order and now i have requested my money back they are not responding!! Thought it was too good to be true.

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Rattey's Comment

Written on: 23/03/2013

Little tip for you.. inform your bank and they will raise a dispute for you and your money will be refunded... I got my money back in 2 days

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★☆☆☆☆

“DO NOT BUY....”

Written on: 30/01/2013

After waiting months they will tell you they have been seized by border agency. Something is seriously flawed after making an impulsive purchase and trying to cancel my purchase with the company and my bank 5 mins after placing the order ..I checked the law and it states that it is the company supplying the goods should have paid the UK Tax ... This is not the case as the price is to low for them to have paid the tax My problem is why is the border agency not doing something to address this… Read Full Review

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★☆☆☆☆

“Looks like a scam site - AVOID !”

Written on: 28/01/2013

We've been suckered by this lot too - ordered just 2 cartons on the 9th December 2012 and it's now the 26th January 2013 and no order has arrived. We'll be reporting Redomast to Trading standards… Read Full Review

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★☆☆☆☆

“SCAMMING THEIFS”

Written on: 07/01/2013 by Stevogoonah (1 review written)

THESE GUYS ARE SCAMMING THEIFS...YOU WILL NOT GET YOUR ORDER...SIMPLE… Read Full Review

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★☆☆☆☆

“Don't order from these people they are liars and it's...”

Written on: 06/01/2013

Still trying to get our money back via a credit card dispute and we have still not received what we ordered over two months after they billed our credit card for more than the order should have cost - £1+ was added when the transaction went through which admittedly could be an exchange cost. Please don't believe their money back guarantees - you e-mail them and they don't reply for days and when they finally do reply they ask for yet more time to sort things out before they will give a refund… Read Full Review

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★☆☆☆☆

“scam”

Written on: 10/12/2012

Some thing happened to me saying they had been seized by customs they are just a scam do not order you won't receive no cigs… Read Full Review

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★☆☆☆☆

“Cigs.eu RIP OFF”

Written on: 07/11/2012

They site appeated to be ligitamate - so I ordered 5 cartons - after two months of waiting and numerous emails - no goods arrived - then a letting informing me the goods have been seized - I contacted cigs.eu and this was their reply. Also, let me please inform you that disputing a transaction and ignoring the Terms and Conditions is treated as a credit card fraud, and if this happens we will have to pass all your information to law-enforcement officials. We have won several cases, in which… Read Full Review

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★☆☆☆☆

“Cigs.eu scam ??? ”

Written on: 18/10/2012 by SarahGreeen (1 review written)

Hey everybody! Ordered from cigs.eu in September. Waited for 5 weeks already. Looks to me like a scam site, emailed them a few times, they asked to wait till the end of October but it is becoming really annoying. Don't know what to do, I'm really tired of all this con sites. Sarah… Read Full Review

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Sicktobackteeth's Response to SarahGreeen's Review

Written on: 01/11/2012

im having the same problem sarah, altho its only 2 weeks so far but the more i do searches on them the more im finding out and ive grave doubts that anything will show up.. they are owned by redomast ltd who have an office in london and in usa, they also have a few other companies too, guitars, music, shipping.. so.. wish i hadnt bothered now.... u can seemingly get ur back to charge back and get a refund from them.. im assuming it was redomast ltd online that took ur payment? (it was mine)

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Joesalthouse's Response to SarahGreeen's Review

Written on: 05/11/2012

I also ordered 24/9 it will be 6 weeks on the 9/11. No cigs. I've also emailed with no response. What next????
Joanna

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Sicktobackteeth's reply to Joesalthouse's Comment

Written on: 05/11/2012

i got an email from them after me sending them 4 telling me to wait until december as everything coming from moldova.. i dont think they are going to show up.. they probably use their own shipping company which ive checked out as the holding company who owns cigs eu has about 5 companies on the go.. wish i had looked further before buying.. if all else fails can always charge back redomast i suppose from bank, not the point tho!

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★☆☆☆☆

“rip off”

Written on: 03/07/2012

i ordered a carton of cigarettes that were then seized and was told no refund by cigs.eu. ADRIAN ORIOL poses as a customer on fb but it was his name on my account that took the money. when i told them (after numerous attempts to make contact) that i would be reporting them to a consumer report agency, they told me that if i continued, legal action would be taken against ME.do not buy from here!!!… Read Full Review

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★☆☆☆☆

“Air with caution when ordering from cigs.eu”

Written on: 22/06/2012 by Private123 (1 review written)

Ordered for the first time in April 2012. Read their testimonials on their website and their faq's page and felt that they were a trustworthy company as they offered a 100% money back guarantee. I ordered 4 cartons and I still haven't received them and the company is ignoring emails :-( I'm from the uk and was told that they successfully deliver to the uk. I started becoming concerned after I noticed several comments on their Facebook page from other customers who failed to receive their orders… Read Full Review

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Ygriffiny's Response to Private123's Review

Written on: 19/07/2012

Do not order. Waste of time, money and space.

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Cathy22's Response to Private123's Review

Written on: 08/01/2013

Cant we report them to Trading Standards or someone ? just lost £50 and no cigarettes as they say they have been siezed by customs in Uk however - I have heard nothing of the sort - still dont have my product and have see their 'we guarantee delivery worldwide or your money back guarantee. I agree these cowboys need shutting down but where do we report them?

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