Promise you everything, gives you nothing

1.8 / 5
21% of users recommend this
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Ruby1971's review of Yell


“Promise you everything, gives you nothing ”

Written on: 28/04/2020 by Ruby1971 (1 review written)

Waste of money don’t use
I am a soul trader and wanted to make that next step in getting my business more professional and noticed using a website. I contacted yell along side of their companies who could build my site. Yell where not the cheapest by far, but they offered me the world. Said they loved my items and they would have my website placed at the top page listings on Google. They showed me a few website designs they had previously done and after a very lengthy discussion and the offer of a £499 discount if I agreed there and then, I opted for them to help my business move to its next step. Sounds positive so far right....

I had been told that my website designer would be in touch at a time convenient to me and we agreed a suitable time and date. They never rang....I called the sales person and we re arranged for the web designer to get in touch, after a month of waiting I got that call. After yet another lengthy discussion about my business which was exactly the same as previously, which meant they hadn’t discussed my needs at all,I thought I had the website what I wanted and that would escalate my business to the next level.

I received the email to say my website was built and I could now take a look before it went live. I couldn’t wait to see all the money I had spent had been worth while.
When I saw my website I burst into tears, it wasn’t the contemporary sleek professional Website I had so longed for, it was old fashioned, out dated and very poorly designed, so much so my 90 year old ludite Grandmother could have done better. I felt let down, disappointed with even the basic aspects not even added like a basket for clients to check out. I complained and I did get a “senior creative director” to re design my site. A child still could have done better but it was an improvement on the wood effect back ground that made my site look like it belonged in the 80s. I have spent a hours of my time re designing and adding onto my website, time taken away from my business. Not what I wanted.
After 3 years I have not had any sales, nor have I had any emails other than spam. My listing isn’t at the top of google and is placed below free listings. Yell promised me the world and all I got was nothing with over 3K money wasted. I would definitely go else where and hopefully you aren’t sucked into making the same mistakes I did. If you have plenty of time on you’re hands to re do the mistakes from your web designer, then Yell is definitely for you. I had done some research
and I went with a reputable firm, or so I though. They are anything but.

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