AVOID - Would not refund cancelled £1000 order!

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McClanahanqi457's review of Ubyk - www.ubyk.co.uk

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“AVOID - Would not refund cancelled £1000 order!”

Written on: 22/11/2018 by McClanahanqi457 (1 review written)

AVOID. I ordered a Wahoo Kickr worth £1000 from them. Website said it was in stock, then I receive an email saying payment cannot be processed. The payment is processed then I am left to wait for a few days until then finding out it's not in stock.

I cancel the order after 1.5 weeks of waiting for it to come in "tomorrow" and am told the refund is with accounts.

The refund has only just been processed and will be with me in 3-5 working days. This totals 35-37 days for a £1000 return on an item I never even received.

Calls are shielded when trying to chase the issue. Was told it would be resolved a week ago by someone else who never came back to me.

AVOID!!!

  • Wahoo Kickr £1000 (cancelled before shipping)

    Goods purchased & cost

  • Customer Service

  • Quality of website

  • Value For Money

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