Not a legit vendor

★★★★☆
3.9 / 5
75% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

SophieRamos's review of Triton Cycles - www.tritoncycles.co.uk

★☆☆☆☆

“Not a legit vendor”

Written on: 15/10/2020 by SophieRamos (1 review written)

If you look below, you will see NUMEROUS reviews saying they ordered a product that was listed as in stock (often an expensive product like a whole bike or frameset for several thousands of dollars), then Triton charged their card for the full amount, then they received nothing for many weeks or months, throughout that whole time Triton did not respond to any emails or other means of contact, then the customer informed Triton of their intent to notify the credit card company and the relevant authorities of what had taken place, and then suddenly Triton customer support came back with "sorry the product is out of stock we will refund you soon." Those reviews are the true real-customer reviews. It happened to me too, so I can confirm that is indeed how Triton operates. Ridiculous. There is no 21st century online sales system in use anywhere that would find out only 1-2 months after charging a customers' credit card that the item is not in stock. Triton is not an honest company. I am surprised that in the UK this seems to be tolerated by the authorities. Protect yourself and your money online, and stay far away from Triton Cycles. I will also try to inform Cannondale UK.

  • Bicycle frame ($4,000)

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

Report this review
Was this review helpful? 1 0