Avoid Tredz UK

★★★★☆
4.3 / 5
87% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Justin334's review of Tredz www.tredz.co.uk

★☆☆☆☆

“Avoid Tredz UK”

Written on: 30/11/2021 by Justin334 (1 review written)

Really Disappointed with there service, I would highly recommend going elsewhere, I ordered the Giant Trance 3 & Garmin Dirt Bundle from Tredz in October, I ordered the bike to come as soon as it was “prepped” & the Garmin for next day delivery! The next morning I was expecting an email from FedEx/ TNT about the delivery of my Garmin, the afternoon came round and still nothing. I went on my account to see if anything had been changed and it still was saying next day. I rang Tredz to receive the news that the computer wasn’t it stock and isn’t expected back in stock for 10 days this was just the start of the issues.

I then received my bike to find out that the “prep” they had done was completely shocking, the chain wasn’t on, the gears wouldn’t change up or down and when they did it would slip or drop the chain in between the spokes and last cassette ring, the cables for the dropper post was hanging out the lever, the saddle was rocking excessively, the tyres that were meant to be set up as tubeless had no sealant in & the shockers had no pressure in them whatsoever, a lot more then just fit your peddles & twist your handle bars.

After speaking to the advisors or should I say shrugged off, I was told to take my bike to a local bike shop to try resolve the gearing issues & tyres, They couldn’t believe the mess they had sent it in & stated the rear derailleur looked bent this is straight after taking out the box.

I received my bike back to ride it for less than 7 miles until the saddle got worse and the cable was still hanging out the dropper & was bouncing around due to lack of suspension pressure.

I finally had enough and rang the company, they put me through to the bike specialist that reassured me that if I wasn’t happy to return the bike knowing full well it was used.

Once they received the bike I got a message to say it was being inspected & once done had a phone call of one the warranty team saying that the bike had damage on it and that due to it being used I would only receive 85% of my refund so I stated that I hadn’t used the bike for longer then an hour and I hadn’t caused this damage, to be told I’ll have to foot the 15%.

I’m really disappointed with the service I have received and having to mess about taking it to the bike shop, arranging collection due to Tredz collection service only working Monday to Friday with nonspecific slots & the arrogance I have received on the phone.

Please be mindful before ordering.

  • Giant & Computer at £2600

    Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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