Only Swim - www.onlyswim.com

I ordered pairs of swimming goggles by online and paid by my credit card they was notify me than i get my items between 1 week .after only 3 days i get my item securely...i am thankful to onlyswim for providing me fast service..

The first time i ordered something from only swim, i knew that this was the site for me! The delivery was speedy and the payment was reasonable and easy to make. The sellers were also very reasonable and helpful.

The product quality was excellent and the clothing and the swimwear was very comfortable and durable.

I would definately recommend only swim to people because they will not let you down!!! :D :P

I placed an order with this company who was very promtp and i recieved my order within 10 days. They gave me a tracking number so that i can track my order and they even called me 2 weeks after they sent the order out as a courtesy call to make sure it was recieved. I have never recieved this from other companies on amazon or ebay so i will definitely shop with them again. I have to say that MORE COMPANIES should be like them. The Customer relation department listens to any issues and works to improve the experience for the customer.

I ordered a first aid kit from this company, the list of the contents on the website were exactly what i needed. However when it arrived, half the contents that were listed in the description were missing. I contacted the company to find out what had happened, and they said that they had no control over what was in the kits! I have sent the item back to them and am awaiting a refund. I will not be using them again, how can you trust a company that doesn't fulfill its promises.

Ordered a swimsuit on 14.12.12 and paid for 1st class delivery, and delivery date confirmed before Christmas.

On 17.12.12 I received an email confirming my item had been dispatched but never recived.

Wanted the swimsuit for a holiday over the Christmas period!!

On 03.01.13 I received an email stating that the swimsuit, that I was originally told had been dispatched, was not in stock untill Feb 2013!

I called to arrange for a refund and asked why they took my money and told me the swimsuit had been dispatched. Their reply was....the email sent saying it had been dispatched does not mean it has been disptched!!!!...it means that the order had been passed onto the warehouse!!!

They are not to know if the product is in stock when you place the order and pay for it!!!

Absolutley terrible site...would def not recommend to anyone!!!

Placed and order online with goods listed as In Stock hoping to get the goods before my holiday. Sent them an email about 6 days later advising that I needed the goods before my holiday, but got no response.

Eventually got a dispatch notification 5 weeks after my order. Order then arrived with half the goods missing (which was refunded).

Just unbelievably terrible communication (i.e. None), and pitiful customer service.

Never Never again!

Sam

Despite item listed as being "in stock", and website advising despatch within a maximum of 3 working days of ordering, item not despatched for 7 working days. No email communication received regarding this, until despatch email.

Be aware.

do not recomend this site to anyone

We required Sky Blue Swim hats that were ordered in plenty of time for a swimming Gala.As they had not arrived two days before the Gala, we contacted Only Swim to find they had not even been despatched! On the morning of the Gala the hats arrived, only to find we had been sent the wrong colour. Rather than withdraw the pupils, we had to use what had been provided.

Only Swim are refusing to give us a full refund, as some of the hats had been used. To not use the hats, we would have had to withdraw from the Swimming Gala!

We will now have additional expense as we will need to purchase more hats of the correct colour for next years Gala. Obviously we will be looking for an alternative supplier.

The prices are amazing and are great value for money. The website is easy to use and I got my order within 4 days!! I got a great price when ordering my products and it arrived on time. Also, the service is very professional and they are very polite. Absolutely fantastic