Juicy Bike Reviews - www.juicybike.co.uk

★★★★★
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Latest Reviews

★★★★★

“Better than expected”

Written on: 14/10/2019 by simonbishop (1 review written)

I was diagnosed with Parkinson's 10 years ago. I was a keen cyclist, but have gradually done less over the years. This bike is superb. It has made cycling fun again, and I use it instead of the car. I love the fact that it looks like a normal bike. Definitely recommend… Read Full Review

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★★★★☆

“Juicy Sport click Bike - From M8 Cycles Coatbridge”

Written on: 17/09/2019 by Photodom2000 (2 reviews written)

I have had my new Juicy Sport Click now for just over 2 weeks and have been using it on an almost daily basis. Quick Bio. I am 61, have an ordinary bike but never used it that often as hills were literally a pain even in the lowest gear. My friend owns M8 Cycles in Coatbridge (also known as Scotcast,) and I had a test run on a few of the Juicy bikes that they had in stock. The Sport click wasn't my immediate choice as I wasn't to sure about the lower mid bar, thinking it looked a little bit… Read Full Review

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★☆☆☆☆

“After 12 months”

Written on: 13/06/2019 by MistyM (1 review written)

Unfortunately, I have had a very negative experience with this bike. I’ve taken it in a few times for electric issues. Once it was going quite slow and the light wasn’t working. 4 weeks later I got my bike back, but that was 4 weeks I had to pay for transport. Next time, it was that my battery kept running out on me after 7.5 miles. Took it in, got it back 4 weeks later saying to bring it back if I still notice it. Finally, I’m on a hill and it just completely gives up. Full battery, but… Read Full Review

Bobwales's Response to MistyM's Review

Written on: 01/07/2019

Hello,
You did contact us by email to confirm your bike is still in warranty and we're pleased to say it is, with 2 weeks remaining. We have arranged for our nearest stockist to take a look for you - the same one that helped fix your bike when it fell from the back of your car, if you recall.
They are very experienced with our bikes and should be able to make any adjustment or repair straight away. It may be just a very simple service, but sometimes a part can be required and that can take a little time - a new battery for instance can take a week for us to check and then replace.

Let's hope all that is needed is a squirt of oil onto a brake switch (which is designed to cut all power to the motor, much as you describe).

We do also provide a Free Service for all the bikes we sell and a regular yearly service is just £35. There is also plenty of helpful articles and tips at our website to help all customers keep their bikes in perfect working order.

We're sorry you feel disappointed as we pride ourselves on the reliability of our bikes and the service we provide. We understand the impact of any issue, especially when the bike is a sole form of transport and we promise to make your issue our priority.
Having spoken with our stockist in Sutton Coldfield we understand that you have previously taken your bike there for insurance repairs after it fell from your car whilst driving. That could well have caused some hidden issues, but we will do our best to resolve and get you back on the road again.

I think perhaps in the light of that accident you had, and the efforts we went to help you resolve all the damage that incident caused, you might have posted a fuller and more informative account of the service we have provided you in the past.

A small family business such as ours does rely on feedback such as yours being as comprehensive as possible, to honestly inform other potential customers.

Best regards, Juicy Bikes

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Mistym's reply to Bobwales's Comment

Written on: 01/07/2019

Hi there, I will say I appreciate how quickly I got the bike back this time. I purposely didn’t bring up the accident because that wasn’t related to the repairs from my accident (in which I went over the handlebars when the front tyre came off.). I hate to leave a bad review, especially on a small business but I can’t emphasise enough that this particular bike has been an absolute terror for me. Not saying all your bikes are like this. From the first 4 weeks I owned it, there have constantly been issues. For example, the quick release tyre came off more than once prior to the accident, this hasn’t been an issue since I replaced it with a new mechanism that I purchased separately. Just a month ago, I went to lift the battery out as I always do (trust me, I’m not the Hulk here) and the handle on the battery literally snapped. It’s just not been a nice experience and that’s my honest opinion.

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★☆☆☆☆

“Appalling! No contact, no bikes”

Written on: 25/01/2019 by Campervangirl (1 review written)

Paid in full for two bikes in November and told two months. No contact and no bikes after 4 months, just my money! Terrible customer service, would never recommend you use them… Read Full Review

Bobwales's Response to Campervangirl's Review

Written on: 09/03/2019

Hi Campervangirl
We have one customer who did leave a deposit to reserve two of our Roller bikes in November and we then believed the bikes would be ready at the end of January.

I'm sorry that we have had such a long delay with getting these bikes out of our new factory in Portugal, in time. They are expected at the end of March and (if we have identified you correctly) yours will be the first to be delivered.

Your deposit is always refundable, for any reason at all - it is merely a token of intention and we would never ask for full payment in advance and always refund if you change your mind.

You are quite right that this situation for you has been terrible and we have only just noticed your concern - Please do try to contact us directly for updates as we do not monitor this review website.

Please trust that we are as frustrated as yourself by the delays we've experienced with the move to the new Portuguese plant. We know the wait will be worth it - the new facilities are exceptional and the quality improvement is a step-change for us. But it has cost us your faith in this instance and we are really sorry to hear that.

Please accept our sincere apologies for not keeping you completely updated.

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★★★★★

“Best Buy Ever!”

Written on: 18/07/2018 by SJacob (1 review written)

Just brought my first Juicy bike a few weeks ago and love it already. Very comfortable and easy to use and an excellent way to get back into cycling after many, lazy years. The service from the Ashbourne store was excellent and the free upgrade to a 10AH battery an unexpected but lovely surprise. Thank You… Read Full Review

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★★★★★

“Wow- fantastic!!”

Written on: 25/06/2018 by Dawsok (1 review written)

I purchased a Classic Juicy Bike 4 days ago. I’ve used it everyday since and I am absolutely delighted! The bike is lovely to look at and lovely to ride. I can now effortlessly tackle hills which before would have horrified me! This bike is truly transformational for me- enabling me to keep up with my very capable cycling partner, for the first time ever. This means we can now enjoy cycling together!! The two guys I dealt with  at the Ashbourne store were both really helpful and… Read Full Review

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★★★★★

“Very happy customer!”

Written on: 23/05/2018 by Lesleysmith20 (1 review written)

After doing a lot of research I found myself always coming back to Juicy Bikes. After a couple of phone calls I decided to visit the Ashbourne centre. Seemed like a good opportunity to try out the bikes and possibly do some cycling. Great place. Was able to try out the bikes I had been interested in got some great advice. Settled on the Juicy Click foldaway. Love it! Service was excellent, bike was built in an hour, allowing me time to mooch around Ashbourne and then take it for a trial along… Read Full Review

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★★★★★

“Very enjoyable to ride, brilliant up hills.”

Written on: 11/05/2018 by DSWhiting (1 review written)

We have had folding bikes for some years, making them easy to transport on our caravan holidays. I was finding cycling on anywhere other than totally flat routes increasingly difficult due to slightly arthritic knees, so last year I started to look for an electric folder. Having tried and rejected two models from local shops, I was pleased to find Juicy relatively near my home in Yorkshire, and that were very happy to offer a test ride. I was able to ride around New Mills, and was totally happy… Read Full Review

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★★★★★

“Juicy Bike - What A Great Outfit To Deal With”

Written on: 21/01/2018 by Simmo1959 (1 review written)

After deliberating for some time I finally made up my mind to get an electric bike and found Juicy Bikes very close to where I live in the Peak District so decided to pay them a visit after various emails about different bikes and the numerous options available. Nothing was too much trouble, every email was responded to quickly by the team at New Mills and testing out the bikes was arranged without any problems and on more than just one visit as I wanted to be sure before spending what is a… Read Full Review

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★★★★☆

“Beautiful but expensive”

Written on: 29/09/2017 by Barnes275 (1 review written)

It is a very fine bike, but when I bought it, it was over £300 more expensive, so obviously I'm a bit cheesed off. It is worth noting that electric bikes can be very heavy. Mine is. It is the Dutch Classic. I think if I had the chance again, I might go for a folding one or at least a lighter one… Read Full Review

Juicybike's Comment

Written on: 29/09/2017

We're really sorry you don't seem very happy with your bike. We do our very best to keep our prices as low as we can and to make our bikes as light as possible.
There are lighter bikes available - our own Roller is particularly light, but comes with a higher price to reflect how difficult it is to reduce the weight.

If you would like to change for another bike in our range please do let us know. Just contact us directly and we'll be very happy to help in any way we can. And if you'd prefer a refund just let us know. We simply want you to enjoy the bike! Do please get in contact.
Kind regards
Juicy Bike

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★★★★★

“Simply the best”

Written on: 21/08/2017 by Leslieclivewilson (1 review written)

We purchased 2 Classic juicey bikes last month and They have everything you would want in a electric bike ! We bought the biggest battery (60 miles) and have been thrilled with the power it gives you and you can still ride it as a normal bike without using the power so saving more miles ! Easy to charge ! My wife is over the moon with her French blue classic model I have already recommended the bike to friends who are looking into buying them, Although it is a small company they have been… Read Full Review

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★☆☆☆☆

“Terrible customer service ”

Written on: 29/07/2017

Ordered the bike with no problem .Date of delivery arrived and I waited in all day for delivery which never arrived. Company very apologetic and offered a very acceptable resolution . This was a refund for the basket I had bought with the bike and delivery to my local store for them to put together . A very reasonable offer . However nearly over 2 weeks later the bike was delivered only to be scratched . I was shown the scratch and wasn't happy to accept the bike without an appropriate discount… Read Full Review

Juicybike's Comment

Written on: 30/07/2017

We're all really sorry we couldn't supply you the bike you wanted, though we did try very hard. Normally TNT provide us with an excellent service.

We did refund in full as a replacement bike in your colour choice wasn't available for 6 weeks and we accepted the cost of delivery and assembly at your local bike shop.

Hopefully you will now be able to use your Cycle To Work voucher elsewhere and find the perfect bike to enjoy cycling again. We're just so sorry it couldn't work out with us and wish you the very best for the future.

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★★★★★

“Perfect for ageing bones”

Written on: 18/07/2017 by Terryat18 (1 review written)

I have tried to justify buying an ebike for several months I enjoy cycling but as the years progress the hills became steeper therefore outings became less frequent I have now had a Juicy Roller for 5 days and been out every day Soon finding that by using the gears I rely less on the power assistance but it is great to know that help is there when needed Excellent service from the Ashbourne showroom The bike is more expensive than some but the quality and performance excels… Read Full Review

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★★★★★

“The road to happiness ”

Written on: 08/04/2017 by Z1234 (1 review written)

The whole process of purchasing this bike was a obsolete pleasure. I was lucky enough to ride the bike at the xcel bike show early in the year. Having got to ride a few Ebikes at the show the juicy bike I felt had a far better smoother ride,when compared to the others , it may be just that the juicy bike was similar to my non Ebike so felt more comfortable to me. Ordering and delivery was great, as i am in Essex the bike went to the bike shop in Dartford to be put together, the guys here were… Read Full Review

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★★★★★

“fantastic friendly service”

Written on: 16/10/2016 by FPBuxton (1 review written)

From the first enquiry to picking up my bike the service could not have been better. Friendly informative team, who gave lots of helpful advice. I couldn't recommend them enough p.s. The bike is brilliant too!… Read Full Review

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★★★★★

“Love my bike”

Written on: 30/08/2016 by ydPower90 (1 review written)

Had my fold up Juicy for two weeks now loving the freedom. The High Peak hills of Derbyshire are a doddle. Can't wait to ride it everyday it's such a pleasure… Read Full Review

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★★★★★

“COMPACT CLICK FOLDING BIKE IN sPAIN”

Written on: 02/08/2016 by RAY0145 (2 reviews written)

I purchased the compact click folding bike for my wife,as we use it mainly in Spain the ability to switch to 6kmph throttle to make it legal was important. The bike has performed faultlessly during the 3 months we were away being used every day on long and short trips. This is my wifes 4th electric bike and by far the best and when we decide to change it will be another Juicy… Read Full Review

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★★★★★

“Brilliant all round”

Written on: 04/07/2016 by set298 (1 review written)

Brilliant service start to finish as I bought my bike on cycle to work scheme. Cycled to work today in 15 mins when it usually takes me 10 in car then walk from car park. Very pleased… Read Full Review

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★★★★★

“Juicy Bike v Gtech bike”

Written on: 25/06/2016 by Jfmhire (1 review written)

I have today bought my new Juicy Sports Bike from their friendly trade centre at New Mills. I had over the past two weeks tried Gtech's new electric bike. Unfortunately (or as it proved to be fortunately) i had to send back the Gtech bike as the 21" frame was just too large for me. However the electric bike experience for a non cyclist was great and I thought that it was a shame that I could not get into a comfortable riding position on the Gtech bike. How lucky did this turn out to be. Having… Read Full Review

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★★★★★

“Great People, Great Bike!”

Written on: 05/12/2015 by LancashireLassy1 (1 review written)

I bought a Classic Juicy bike recently and haven't looked back since. Went to try out the bike at New Mills, Derbyshire where the staff at Juicy Bikes went out of their way to give us friendly advice to help me decide which bike was suitable. Nothing was too much trouble for them and I took up their offer of a test ride on a nearby steep hill. The bike flew up the hill and I was extremely impressed, so much so that I phoned up the next day to order my first e-bike, which arrived a couple of… Read Full Review

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