Returns & Refund

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SarahJCooper's review of JD Sports www.jdsports.co.uk

★☆☆☆☆

“Returns and Refund”

Written on: 26/02/2021 by SarahJCooper (1 review written)

I had ordered a couple of items from them that came with no issue, my next order was incorrect, it was a faff to send back but I did get it posted back to them using their pick up label and courier. The process of returning the item was poor, the customer service staff were confused and difficult to deal with, it was returned at the end of December.

I have tried several times to get a replacement for the incorrect item or a refund, this is now two months on and I have neither. I am now not getting any response to attempts at contact.

I will not purchase from them again, most on line sites are sensible with returns policies this is the first time I have had to deal with one so poorly managed.

  • £45

    Goods purchased & cost

  • On time

    Delivery

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