Never again!

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KathC125's review of GO Outdoors www.gooutdoors.co.uk

★☆☆☆☆

“Never again!”

Written on: 23/09/2021 by KathC125 (1 review written)

Initially ordered online from Ultimate Outdoors part of the same group as GoOutdoors, we were sent the wrong item so had to find time to take it to a CollectPlus location to return it. Re-ordered from the GoOutdoors website and again was sent the wrong item!
All I can say is absolutely appalling customer service from such a large company. It has taken over a week to get the correct item and cost me £64.65 for a Rucksack advertised at £55.00 in store plus a £5.00 Go Outdoors card, whilst also using my blue light discount card. My time might not be important to GoOutdoors but a round journey of nearly 50km to return the items to my nearest store should not have been required, nor should have been the previous trip to Collect Plus to return the initial item that was incorrectly sent by them. Perhaps if they had not sent the wrong item on two occasions we would have not felt it necessary to make the 50km round journey to ensure that we got the correct item!
I would also suggest that GoOutdoors provide correct information to customers as they now state that they DO NOT ACCEPT the Blue Light Discount card in store despite it being advertised!

  • Rucksack

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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