Shocking customer service

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Galaxy Kayak - www.galaxykayaks.co.uk
★★★★☆
3.6
From 7 reviews
57.0% of users recommend this
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Mooresy4321's review of Galaxy Kayak - www.galaxykayaks.co.uk

“Shocking customer service ”

★☆☆☆☆

written by Mooresy4321 on 07/06/2022

I've called to get parts for my kayak in 4 or 5 occasions. I've messaged via Facebook, and the online chat. I spoke to girl at customer services who actually told me she had no knowledge of kayaks whatsoever but would pass my message on. Anyway after a few weeks I tried again ,eventually a lady called me back and said they had the parts but was just waiting on a price . Anyway here we are 3 weeks later and guess what ,no call back. I also spoke to a scouse fella who said he would get beck to me over 3 weeks ago (still no reply) . My outcome is ,happy to sell you a kayak and then its up you. the worst customer service I have ever come across. My advice is buy elsewhere as I'm sure other companies would be more than happy to help.

  • Galaxy sturgeon

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