Took money never sent item

Click here if this is your business
★★★★☆
3.9 / 5
From 5 reviews
80% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

O'Harabu169's review of Football Nation www.thefootballnation.co.uk

★☆☆☆☆

“Took money never sent item”

Written on: 03/09/2021 by O'Harabu169 (1 review written)

I purchased a West German 1970 retro shirt from Football Nation and the gentlemen who took the order said although it usually takes two weeks to arrive it may take up to three. After three weeks the order status and not changed and no sign of item so I contacted them. They said they were busy and would call me back, I never got a call back but received this email:

Hi, we had a message to update you on you order.

Apologies this is taking some time, we had just placed a large order with the supplier just before yours came through. As such, we wait until we are ready to place a further larger order and this has just happened so it could be a further couple of weeks before this arrives, which is due to customs now.

Do you still wish to wait or not?

Thank-you

I am guessing if I had said nothing I would still be waiting, I obviously expressed I did NOT wish to wait. Surprising they have any customers with this level of service.

  • West Germay 1970 Replica Shirt

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0