Fitbit Reviews - www.fitbit.com

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Latest Reviews

★☆☆☆☆

“Not made to last”

Written on: 05/01/2020 by DavidH014 (1 review written)

Fitbit build their products to fail. The give away was when they first created their watches and if the strap broke, so did the functionality of the watch - it couldn't be worn.At least they fixed this with replaceable straps. However the Aria scale is not made to last and they don't allow, yes don't allow, repairs after the warranty period. Just chuck it in the bin at the local waste recycling is their advice. Disgraceful - bad economics, bad for customers and truly awful for the environment… Read Full Review

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★☆☆☆☆

“Easily broken”

Written on: 06/12/2019 by hjohnsonjr (1 review written)

Two fitbit charge 2's and two failures. First, the crystal cracked and was replace under warranty. Then the lugs holding the band on wore off three months after the warranty ran out. The band wouldn't stay locked in place (both ends). Two fitbit charge 2's in 15 months. Not getting a replacement… Read Full Review

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★★☆☆☆

“I gave up on fitbit”

Written on: 11/09/2019 by JohnMcCormack (1 review written)

I have been a Fitbit user for many years and have had two different devices and a couple of replacements. My device is again down and despite the best efforts of an excellent support staff it cannot be resurrected and is now out of warranty. They offered a 25% discount on a replacement, but I have decided to pass. It would be great if the product quality and reliability were as good as the after-sales support… Read Full Review

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★★★★★

“Fitbit Versa”

Written on: 12/08/2019 by RJC12345 (1 review written)

I've just purchased the Fitbit versa after having the Fitbit Charge 2 for around 3 years. The product is fabulous, really easy to switch over the devices and you get to keep all your existing data (which was a worry of mine). The design is really sleek and simply nice to look at and the usability is just as good. I would recommend this product and company to anyone who is interested in tracking their health/fitness. Easy to use and reasonably priced. … Read Full Review

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Susannemudrock's Response to RJC12345's Review

Written on: 07/10/2019

why did you change to versa?

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★★★★★

“survived a month outside in the snow and rain”

Written on: 19/01/2018 by Carlie393 (1 review written)

I was cutting trees when my fitbit blaze popped out of the band... A month later i found the bit while I was cleaning up the cuttings.. during the month that it was on the ground we had snow and rain. I charged the fitbit and it still works!… Read Full Review

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★★☆☆☆

“Brocken Band”

Written on: 15/12/2017 by Greyson329 (1 review written)

As documented in my activity log this watch only lasted just over a year. Poor manufacturing and design of the watch band. And the company knew of the issue and did not provide any resolution. Further more they kept selling them knowing the problem… Read Full Review

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Susannemudrock's Comment

Written on: 07/10/2019

I have had the same problem with the band constantly coming off. Have glued it back numerous times but on its last legs now. anyone recommend a fitbit with a stronger band?

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★★☆☆☆

“Not a great product”

Written on: 29/08/2016 by Fatbloke11 (73 reviews written)

I bought my Fitbit from Amazon at a decent price. I used it constantly for the first 3 weeks I had it. The charge seemed to decrease day by day to the point where I have to charge it every day and it takes 4/5 hours. The data it provides I would challenge as I used MyFitnes Pal and Endomondo alongside it and the difference was quite radical. I would not recommend it for anyone serious about using it to help them get fit unless you use it purely to tell you how many steps you have taken each day… Read Full Review

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★★☆☆☆

“low life quality”

Written on: 29/07/2016 by McDowell81 (1 review written)

Have had for seven months, then it died. Don't feel it is even worth it to have replaced. Can't get through to customer service. I feel a product that I paid good money for should at least last one year? It will Not charge or sync. Not worth the money!… Read Full Review

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★☆☆☆☆

“waste of money”

Written on: 25/07/2016 by nanturra (1 review written)

let's see what can I say about this bulky piece of #**#! total waste of my money , does not sync, band extremely uncomfortable loose or tight very irritating to the skin. I would not recommend this product to anyone I should have gone with Apple… Read Full Review

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★☆☆☆☆

“Not worth it”

Written on: 01/07/2016 by Ashlyq45 (1 review written)

When I purchased my fitbit I thought it was such a cool item. Then it stopped working after 3 months. I had to prove I had purchased it even though I ordered it from the fitbit website. They had no record. It finally was replaced. Then it broke into 2 pieces. They tried to tell me how to reset it. I had to email again and tell them that is not possible because it is in 2 pieces. It was replaced again. Stopped working again. This time they tell me my warranty is expired. I purchased it in… Read Full Review

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★★★★☆

“STOPPED CHARGING AFTER 6 MONTH”

Written on: 01/05/2016 by ClaireShoemaker (1 review written)

I received the Charge HR for a Christmas gift. (before I got the charge I had a Zip--liked it) The Charge I got for Christmas was defective and Best Buy replaced it. I have had the device for 6 months and it just stopped charging. I called customer service and the representative gave me a few troubleshooting suggestions but nothing worked. The customer service representative was very helpful and understanding. They will be sending me a replacement. I just hope this one lasts longer than 6… Read Full Review

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★★★☆☆

“Battery Life Sucks”

Written on: 09/03/2016 by Modacious (1 review written)

I was having problems with my fitbit battery it wouldn't last more then a day. I contacted fitbit and the sent me a new one great was very happy that they did that. I received the new one a week ago and this one only is lasting a day also. Contacted fitbit and all they could tell me is I'm charging it to long and using the wrong wall charger even though it's a U.L. approved. They said the only thing they could do for me was to give me a 25% discount on the purchase of a new fitbit I guess they… Read Full Review

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★★★★☆

“Great customer service”

Written on: 29/02/2016 by Milliemoow (2 reviews written)

Received a Fitbit Charge for my birthday in June 2015 and loved it - so much so that I recommended it to friends and family. I love the functionality and the fact that owning a Fitbit has encouraged me to make a conscious effort to be more active however the design of the wrist strap isn't very inspiring. Six months later the tracker part was coming loose from the strap so I contacted customer service via live chat on the Fitbit website. The advisor asked me to send a photo of the damaged… Read Full Review

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★★★★★

“Awesome customer service!”

Written on: 28/02/2016 by JaxonRussoItalian1970 (1 review written)

I ordered a Fitbit Charger HE for my wife. I ordered the new Tiel color because she likes that color - but I was wrong! But she said it was fine even though it wasn't black like she wanted. Later we found the time was wrong. After trying every fix we could find online I called Fitbit's customer service and they said "no problem -we'll just send you a new one". I ended up telling them the wrong size and the small wouldn't fit my wife so I called customer service again and they once again said… Read Full Review

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★☆☆☆☆

“i9naccurate HR, and step/stair count”

Written on: 14/02/2016 by Hanaa141 (1 review written)

Purchased for my wife who has always used polar devices and found them to be very accurate. concerned that the HR reading was way out thus tested against both polar and Garmin hr monitors on two different devises. Garmin and polar read within 1-2% of each other. the fitbit under reads by about 25-30%. very disappointing. When I read other reviews suggestions there are comments about the position on wrist, sweat etc etc. The device is not 'fit' for purpose, turns out to be a very… Read Full Review

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★★★☆☆

“Does not work properly”

Written on: 27/01/2016

I got my Fitbit for my birthday. I was happy to get it but am now disappointed. The Fitbit does not live up to the selling points. Syncing is impossible. I called Fitbit tech support and thought it was synced but after I hung up I noticed it wasn't doing all that it was supposed to do. The data collected is flawed. The sleep functionality absolutely does not work. The time has been correct one time, however did not maintain the correct time. It is 8:55, my FitBit says it's 2:33. If asked I… Read Full Review

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★★☆☆☆

“Technology does NOT live up to Fitbits promises ”

Written on: 15/01/2016 by Tacla (1 review written)

I like the idea of Fitbit but the product does not deliver on its selling points. I have purchased two Fit Bit Charge HR's BOTH FAILED MISERABLY. Syncing is unreliable. The data collected is flawed. The function which monitors your sleep is laughable. The damn thing cant even keep track of time correctly. I am a bartender who sang praises regarding your company's product. I now tell people to avoid buying a Fitbit at all cost… Read Full Review

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★★☆☆☆

“Fitbit does not register true steps”

Written on: 28/11/2015 by 433Webster (1 review written)

I was thrilled to get a fitbit and was wearing it every day to monitor my activity. I became disullisioned when my friend who wears one told me about her trip from Tampa to West Palm Beach. She was in the car for 5 hours tied up in traffic and her fitbit recorded 10,000 steps while she was driving. OK, so hand motion is what it's all about, but if your sitting stationery for 5 hours, just using your hands to rotate the stiring wheel??? Well??? what would you think??? The readings are not… Read Full Review

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★☆☆☆☆

“Fitbit: Good idea, poor product”

Written on: 22/11/2015 by Power190 (1 review written)

I started using my Fitbit Flex at the beginning of 2015. After the first month the band broke. I bought some more bands. After three months the Fitbit stopped syncing with my computer, so wearing the Flex was pointless. Nice idea, too bad it doesn't work… Read Full Review

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★★★★★

“loved it but lost it”

Written on: 26/09/2015 by Garciafw213 (1 review written)

My son bought a Surge and told me How much he liked it and so I got myself a Charge thru my works wellness Program .I haven't worn a watch in my life and became attached to it and in made me start walking everyday. He took a 26 mile hike The Beatin Path in Redlodge Mt and Crossing one of a dozen river crossings his band broke and he reached for his Fitbit and fell in the river needless to say he was wet but ok but was bummed because he lost his fitbit. I told him we would have to save for a… Read Full Review

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